Assistant Estate Manager

FirstPort Limited; Llandudno; Remote; GBP 4,800 - 8,000; Full time

Benefits offered by this job

Private medical insurance

Pension contributions

Life assurance

Discounts on extra benefits

Gym membership

Job summary

FirstPort Limited, the UK's leading property management company, is seeking a Residential Services Officer in Llandudno, Wales. You will help maintain a safe, well-kept development, supervise contractors, and support residents with day-to-day needs.

Responsibilities include safety checks, arranging cover, coordinating with local authorities and healthcare teams, and contributing to a welcoming community. The role emphasizes customer service, communication, and proactive problem solving.

Qualifications

• Customer service experience in a face-to-face setting.
• Strong communication skills with residents and contractors.
• Good understanding of health & safety practices.
• Proficiency in Microsoft Office; comfortable learning new systems.
• Well-organized with strong record-keeping abilities.
• Positive, proactive and team-oriented personality.

Responsibilities

• Maintain a visible presence around the development and office.
• In emergencies, contact the appropriate response team.
• Carry out daily safety checks and manage contractors.
• Raise orders, monitor progress and sign off work.
• Arrange cover for holidays and illnesses.
• Encourage and support resident social events.
• Liaise with residents' families, authorities and health services.
• Keep records per procedures and protect data.

Skills

Customer service

Communication

Health & Safety

IT

Administration

Personal

Job description

Salary: £7,979.40 per annum, plus benefits

Hours: Sunday 8am-8pm (11 hours per week)

Who are we?

FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland.With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies. FirstPort is a member of The Property Institute (TPI) (formerly ARMA & IRPM), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.

The job role

• Maintain a high profile around the development / office, ensure our residents are checked within our requirements.
• In the event of an emergency, call the appropriate response team or authorities.
• Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
• Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
• Arrange cover for holidays and illness where necessary
• Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
• Build and maintain links with residents family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
• Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.
• Assist in the sale and re-sale of property via estate agents, make new residents feel welcome and help them settle in, where possible being present to welcome them.
• Complete your continuous professional development training and attend all training events/meetings as directed by your Estate Manager and Human Resources.

Skills & Experience

• Customer service- a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
• Communication- a natural communicator, with the ability to resolve issues and complaints effectively
• Health & Safety- an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
• IT- able to operate Microsoft Office applications, and confident in learning new systems
• Administration- organised, methodical and experience of keeping accurate records
• Personal- an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.