Caretaker

Firstport; East Ham; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Competitive salaries

Benefits package

Exclusive discounts

Job summary

FirstPort is seeking an experienced Caretaker in Northwest London to join our property management team. You will ensure communal areas are clean, safe, and well-maintained, working closely with the Development Manager and residents to deliver high standards of service.

With a background of at least two years in a similar role, you will apply Health and Safety knowledge including COSHH, demonstrate excellent customer service, and manage tasks proactively in a dynamic on-site environment.

Qualifications

• Minimum two years’ experience as a caretaker or in a similar role.
• Strong knowledge of Health and Safety regulations including COSHH.
• Polite, professional communication with the ability to work on your own initiative.

Responsibilities

• Act as main point of contact on site for customers, providing information about the development and surrounding areas.
• Ensuring all internal and external communal areas are fully presentable, serviced and properly cleaned and maintained, including litter picking.
• Patrol blocks twice daily to identify maintenance issues or lessee violations and document findings.
• Monitor and supervise contractors, log activity and ensure safe working practices.
• Liaise with residents to address queries promptly and respond to emails and notices.
• Carry out routine repairs such as door locks, bulb replacement, and annual PAT testing.
• Perform monthly emergency lighting checks and maintain records.
• Pressure wash and clean bin stores; keep footpaths and communal areas clean.
• Report maintenance issues to the property manager and assist with other duties as required.

Skills

Caretaker experience

Health & Safety COSHH

Customer service

Professional communication

Job description

Job description

Job Role: Caretaker

Location: Northwest London

Salary: £26,000 - £30,000 per annum

Job Sector: Large and Complex

Hours: Monday - Friday 8.am-4.30pm / Saturday 8.00am - 12.00pm

As Caretaker you will contribute to our vision of being the UK's favourite residential property manager by:

• Demonstrating FirstPort values in all aspects of your work and communication, to develop strong relationships and enhance work quality.
• Ensuring the development and its individual buildings and common spaces are kept to the highest standard of cleanliness, hygiene and health and safety to maximise presentation.
• Supporting the Development Manager with individual customer requests in a polite and professional manner, exceeding customer’s expectations.

The Caretaker reports directly into the Development Manager

About You

You will be an experienced caretaker with at least two years’ experience working in a similar role and completing maintenance duties. You will have a good understanding of Health and Safety regulations including COSHH. You will be confident, polite and a courteous communication with the ability to build and maintain strong relationships. An exceptional customer service provider, you will have the ability to work on your own initiative, manage and prioritise your own workload.

About Us

FirstPort is the UK’s leading residential property service provider, caring for 290,000 homes in England, Wales and Scotland, across 5,000 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,000 Resident Management Companies.

Main Responsibilities

• Act as main point of contact on site to all customers providing information about the Development and the surrounding areas, key contacts and location advice.
• Ensuring all internal and external communal areas within the development are fully presentable, serviced and properly cleaned and maintained this includes litter picking.
• Patrol all blocks twice per day to highlight any maintenance issues or lessee violations. Regular inspection and audit of all communal areas of the development, keeping detailed and accurate records. To include prompt rectification of cleaning and maintenance issues arising or escalation of serious areas of concern to the property manager
• The monitoring and supervision of any authorised contractors instructed to carry out works on and around the Development, including logging all activity.
• Effective liaison with residents addressing queries and concerns in an effective and timely manner; responding to email and providing communication on the noticeboards
• Ensure that keys are securely retained within the site office. The movement of all keys is to be recorded and signed for.
• Ensure that parcels, letters and other items received are securely stored. The movement of all parcels is to be recorded and signed for.
• Undertake any routine general repairs / refit door locks / bulb replacement and ensure that all tools and equipment is maintained and annually PAT tested.
• Carry out monthly emergency light system checks by consistent and regular testing and ensure to maintain accurate records of maintenance / lighting issues
• Pressure wash / clean bin stores on a weekly basis and ensure all footpaths and communal areas are kept clean and swept
• Carry out any minor repairs such as temporary fixes/touch up paint work in communal areas within and outside the buildings, as and when required.
• Ensure daily that the CCTV system is fully operational and report any faults to the Property Manager
• Carry out general gardening duties including raking of leaves, weeding and litter picking.
• Report any maintenance issues that may arise to the property manager
• Be prepared to perform any other reasonable duties, as requested by the property manager

Our Values

Friendly - We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.

Inventive - We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful - We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled - We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy - We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.