Development Manager

Firstport; Penmaen-pŵl; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Employee discounts

Job summary

FirstPort is seeking a Development Manager in Southeast Wales to oversee a large, multi-facility estate. You will drive service excellence, health and safety compliance, and value-for-money management while leading a team to deliver high-quality resident services.

This role reports to the Regional Manager and offers progression opportunities. You will be responsible for budgeting, contractor supervision, and ensuring adherence to leases and policy frameworks, with a clear focus on resident

Qualifications

• Experience running a large and complex estate with multi-facilities.
• Strong health and safety expertise and experience implementing new systems and procedures.
• Strong leadership and people management capabilities with a view to team performance.

Responsibilities

• Deliver effective service levels and represent FirstPort to customers, clients and developers; ensure development areas are presentable, serviced and well maintained.
• Identify and deliver training needs for the team; conduct reviews with direct reports and coach staff; ensure KPIs and SLAs are met.
• Monitor performance, manage holidays and sickness, organise cover and emergency arrangements.
• Control costs, review expenditures and accounts; assist with setting service charges and present financial summaries.
• Hold meetings with customers, contractors and clients; address issues within agreed timeframes.
• Investigate complaints up to Stage 1 and work with Regional Manager on Stage 2 responses.
• Carry out risk assessments and health and safety checks; act on concerns within required timeframes.
• Supervise contractors and works on site; raise work orders and ensure timely delivery of reactive/planned works.
• Respond to emergencies outside office hours and direct colleagues as necessary.
• Perform regular site inspections and ensure building fabric is maintained to high standards and KPIs are met.

Job description

Job description

Job Role: Development Manager

Location: Southeast Wales

Salary: £30,000 - £35,000 per annum plus benefits

Job Sector: Large & Complex

Hours: Monday to Friday 9.00am - 5.00pm

As Development Manager you will contribute to our vision of being the UK's favourite residential property manager by:

• Adopting a proactive and strategic focus, having overall operational accountability for a development, compliance, health safety and wellbeing, service excellence and value for money.
• Ensuring all employees on site provide an efficient, value for money management service to our customers and achieve high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment for our residents.
• Being passionate about delivering consistently high standards of customer service, working within our Four Pillar strategy, ensuring our development is well maintained and demonstrate full compliance with our own policies, procedures and internal performance measures.

The Development Manager reports directly into the Regional Manager.

About You

You will be an experienced operational manager who has successfully run a large and complex estate with multi-facilities. You are an expert in all things health and safety and have implemented new systems and procedures in your last role. As an inspiring people leader, you work closely with your team to achieve the best results for your workforce and customers. You will be financially astute and able to set budgets incompliance with lease agreements. It will be beneficial if you have mobilised new developments and have experience in working with property developers.

About Us

FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.

Main Responsibilities

• Delivering effective service levels, and acting as the FirstPort representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained. To include building and maintaining working relationships with the committee of any Residents Association / RMC, RTM Co and attending their meetings as appropriate
• Identify and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI’s and SLAs are met.
• Monitor and manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
• Effective cost control and review of expenditure and accounts, including assisting with setting service charges and presenting of accounts together with preparation and presentation of bi-monthly financial summary reports.
• Hold proactive customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
• Investigating and responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses
• Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.
• Support with the monitoring and supervision of contractors, carrying out works on and around the development. Raising of works orders and ensuring all orders are monitored and delivered within the designated time frame. Ensuring reactive/planned works are conducted to a high quality.
• To ensure all irregular incidents are investigated and reported to the development manager. To provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary.
• Carry out regular inspection audits of the site and take/organise remedial action if and when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set.

Our Values

Friendly – We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.