Estate Operations Leader – Security & KPIs

Wilson James; Greater London; On-site; GBP 52,000 - 57,000; Full time

Benefits offered by this job

Annual leave 5.6 weeks

Lifestyle benefits

Learning & Development

Health and wellbeing

Online GP access

Financial support

Discounts on retail sites

Cycle to Work

Job summary

Wilson James in London is seeking an Estate Team Leader to act as the operational interface across the 32-acre Estate, ensuring security and coordinating with the CSM, DSM and Property Manager. The role drives on‑the‑ground operations five days a week, reporting on KPI measures and producing daily and weekly activity reports.

You will work with training to ensure staff compliance, manage incidents and liaise with Broadgate and occupiers, while delivering timely, succinct reports and maintaining

Qualifications

• Hold a valid EFAAW qualification.
• Experience in managing security operations.
• Excellent verbal and written communication skills.
• Ability to manage multiple issues and priorities and deliver clear reports.

Responsibilities

• Understand KPI measures and attend KPI monthly meetings.
• Coordinate through chain of command upwards and downwards.
• Maintain secure contacts for all departmental personnel.
• Ensure security compliance and support Estate Supervisor to meet targets.
• Provide interface between Broadgate and Wilson James (CSM and DSM).
• Work with Training to ensure staff training is timely and compliant.
• Support Portfolio Out of Hours when required.
• Produce daily/weekly reports and documentation of activities.
• Investigate customer complaints and drive corrective actions.

Skills

Customer engagement

Security operations

Report writing

Calm under pressure

Communication skills

Education

EFAAW qualification

Job description

Wilson James in London is seeking an Estate Team Leader to act as the operational interface across the 32-acre Estate, ensuring security and coordinating with the CSM, DSM and Property Manager. The role drives on‑the‑ground operations five days a week, reporting on KPI measures and producing daily and weekly activity reports.

You will work with training to ensure staff compliance, manage incidents and liaise with Broadgate and occupiers, while delivering timely, succinct reports and maintaining