Escalator Technical Specialist

Schindler Management Ltd.; Addlestone; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

25 days' annual leave

Pension

Life assurance

Private medical insurance

Employee Assistance Programme

Eye tests

Cycle to Work scheme

Job summary

Schindler Ltd (UK) is seeking an Escalator Technical Specialist to deliver expert technical support across installations, modernisation, repair and service activities nationwide in the UK. You will work closely with field engineers, project teams and customers to resolve complex faults and support major projects.

The role involves travel across the UK, on-site inspections, commissioning support, and sharing technical knowledge to improve equipment reliability and performance.

Qualifications

• Demonstrable technical expertise in escalator systems and technologies.

Responsibilities

• Provide advanced technical support across escalator installations, modernisation, repair and service.

Skills

Escalator technical expertise

Advanced fault-finding

Field engineering support

Diagnostic troubleshooting

Safety inspections

Technical reporting

Communication with stakeholders

Education

NVQ Level 4 or equivalent

Job description

As an Escalator Technical Specialist, you'll provide expert technical support across Schindler's UK business, acting as a senior escalation point for complex escalator issues across installation, modernisation, repair and service activities. Working closely with field engineers, operational teams, project teams, customers and technical specialists, you'll help resolve complex faults, support major projects and commissioning activity, improve equipment reliability and share technical expertise across the business. This is a national field-based role involving regular travel to customer sites across the UK, including overnight stays where required.

Your main responsibilities

• Providing advanced technical support across escalator new installations, existing equipment, modernisation, repair and service activities
• Acting as a senior escalation point for complex technical issues, supporting field engineers with fault‑finding, diagnostics and on‑site investigations where required
• Carrying out safety, quality and acceptance inspections on new installation and modernisation projects in line with Schindler standards
• Providing hands‑on technical support during complex commissioning, start‑up, testing and equipment handover activities
• Working with Service Leaders, Installation Managers and operational teams to improve equipment reliability, availability and performance, including resolving recurring or difficult faults
• Providing specialist technical input into complex tenders, project planning, technical proposals and customer discussions
• Conducting site surveys, measurements and technical assessments, including reviewing specifications and requirements to support installation, modernisation and project deliver
• Working with UK and international engineering, manufacturing, design and quality teams to investigate and resolve specialist technical issues
• Supporting product evaluations, new product introductions and continuous improvement initiatives
• Sharing technical knowledge through coaching, mentoring and training support for engineers and operational teams
• Producing clear technical reports, findings and recommendations to support operational, project and technical decision-making

Qualifications and experience

• Demonstrable technical expertise in escalator systems, products and technologies
• Strong practical experience within escalator installation, modernisation, service, repair or maintenance environments
• Advanced fault‑finding, troubleshooting and diagnostic capability across mechanical and electrical escalator systems
• Broad knowledge of escalator equipment, including experience working across different products, manufacturers or system interfaces
• Experience providing advanced technical support within a field‑based engineering environment
• Experience conducting escalator safety, quality, commissioning or acceptance inspections
• Strong analytical and problem‑solving skills, with the ability to investigate complex technical issues and develop effective solutions
• Strong communication skills, with the ability to explain technical information clearly to engineers, customers and other stakeholders
• Experience producing technical reports, findings and recommendations
• A strong commitment to safety, quality, customer service and operational performance
• A full driving licence valid for use in the UK
• Ability to travel regularly across the UK and stay away from home where required by the role

Desirable

• Experience coaching, mentoring or delivering technical training to engineers
• NVQ Level 4 or an equivalent advanced technical qualification
• Experience supporting complex escalator modernisation, installation or commissioning projects
• Experience working with formal equipment acceptance, inspection or quality standards Knowledge of Schindler escalator products, systems or acceptance inspection standards

At Schindler Ltd (UK), our elevators, escalators, and moving walks safely transport more than two billion people every day through buildings, airports, railway stations, and other transportation hubs around the world. As part of the Schindler team, you'll discover meaningful work that enhances the quality of life for communities and helps make places more accessible, inclusive, and sustainable for all.

We combine innovation, safety, and high ethical standards, fostering a culture of respect for one another and for the world around us. By joining us, you become part of a global success story while contributing to local communities and shaping the future of urban mobility. Together, we continue a proud legacy of excellence and innovation that began in 1874.

Benefits

• Competitive salary with a discretionary annual bonus
• Company vehicle or car allowance, where applicable
• 25 days' annual leave plus bank holidays, with an additional paid volunteering day each year
• Company pension with a 6% employer contribution
• Comprehensive life assurance
• Enhanced family leave
• Private medical insurance, including 24/7 virtual GP access
• Employee Assistance Programme offering confidential wellbeing and support services
• Free eye tests and discounted eyewear
• Access to employee benefits, including Tech and Cycle to Work schemes, plus exclusive retailer discounts
• Ongoing learning, professional development and access to local and global talent programmes

We Elevate… Your Career Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow. Are you ready to embark on a new journey?

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.