Escalations & Resolutions Specialist

ACS Staffing Solutions; Rushden; Vor Ort; GBP 28.000 - 31.000; Vollzeit

Benefits dieser Stelle

Permanent contract

Full-time role

International business environment

Modern working environment

Supportive and collaborative team

Zusammenfassung

ACS Staffing Solutions is recruiting a Resolutions Specialist in Wellingborough for its customer support operation. This is a permanent, full-time role handling escalated complaints with ownership, investigation, and fair outcomes.

You will work closely with head office and senior management to ensure consistent, compliant resolutions and maintain accurate case records. Strong judgment and customer-focused attitude are essential.

Qualifikationen

• Previous experience in handling complex customer issues or escalations.
• Ability to investigate, judge and determine appropriate resolutions.
• Excellent communication and interpersonal skills to manage challenging situations.
• Strong attention to detail and accurate administration.

Aufgaben

• Manage and resolve complex customer complaints and escalated cases.
• Act as a key support point for frontline advisors.
• Investigate concerns, assess claims and determine resolutions.
• Coordinate exchanges, settlements and goodwill gestures where appropriate.
• Liaise with Head Office and senior management to agree outcomes.

Kenntnisse

Customer resolutions

Complaints handling

Investigation

Communication

Attention to detail

Organisational skills

Jobbeschreibung

ACS Staffing Solutions is recruiting a Resolutions Specialist in Wellingborough for its customer support operation. This is a permanent, full-time role handling escalated complaints with ownership, investigation, and fair outcomes.

You will work closely with head office and senior management to ensure consistent, compliant resolutions and maintain accurate case records. Strong judgment and customer-focused attitude are essential.