ERP Support Specialist

James Cropper; United Kingdom; Remote; GBP 35,000 - 52,000; Full time

Job summary

James Cropper is seeking an experienced ERP Support Specialist on a 12‑month fixed‑term contract to support our ERP and financial systems across manufacturing, finance and business functions. You will provide first and second‑line user support, manage access and security roles, and help colleagues get the most from our ERP by creating guides, delivering trainings and supporting upgrades.

This role sits in the Information Services team on the edge of the Lake District, offering a chance to

Qualifications

• Experience supporting and administering ERP/financial systems.
• Experience with ERP upgrades, migrations or implementation projects (desirable).
• Knowledge of SQL, Power BI or reporting tools (desirable).
• Experience working in a manufacturing environment (desirable).

Responsibilities

• Provide day-to-day and second-line ERP/financial system support.
• Manage user access, security roles, master data and configuration.
• Create and maintain user guides, process documentation and training materials.
• Deliver engaging training and onboarding sessions to build user capability.
• Support upgrades, testing, data validation and system improvements.
• Investigate recurring issues and contribute to root-cause analysis.
• Develop reports and queries using SQL and Power BI for business insights.
• Collaborate with stakeholders across manufacturing and finance to improve processes.

Skills

ERP administration

SQL

Power BI

User training

Tools

Epicor

Infor M3

CODA

Job description

Are you an experienced ERP professional who enjoys solving problems, supporting users and making business systems work smarter?

At James Cropper, we're embarking on an exciting period of systems evolution, and we're looking for an ERP Support Specialist to join our Information Services team on a 12-month fixed-term contract. This is a fantastic opportunity to play a key role in supporting our ERP and financial systems while helping the business transition to new technology solutions. Based on the beautiful edge of the Lake District, you'll be working with colleagues across manufacturing, finance and business functions to deliver exceptional system support and drive continuous improvement.

What you'll be doing

As our ERP Support Specialist, you'll become a trusted partner to users across the business, providing first and second-line support, maintaining system integrity and helping colleagues get the most from our ERP and financial systems.

Key responsibilities include:

• Providing day‑to‑day support for ERP and financial system users, resolving issues and minimising business disruption.
• Managing system administration activities including user access, security roles, master data and configuration.
• Creating and maintaining user guides, process documentation and training materials.
• Delivering engaging training and onboarding sessions to build user confidence and capability.
• Supporting upgrades, testing, data validation and system improvements.
• Investigating recurring issues and contributing to root‑cause analysis and preventative solutions.
• Developing reports and queries using tools such as SQL and Power BI to support business reporting needs.
• Working closely with stakeholders across manufacturing and finance to enhance processes and user experience.

What we're looking for

You'll have previous experience supporting and administering ERP and/or financial systems and enjoy working with a wide range of users.

We're particularly interested in candidates who have:

• Experience supporting ERP platforms such as Epicor, Infor M3, CODA or similar systems.
• Strong problem‑solving and analytical skills.
• Excellent communication skills, with the ability to explain technical concepts clearly.
• Experience creating documentation and delivering user training.
• The ability to manage multiple priorities and build strong relationships across the business.
• Experience with ERP upgrades, migrations or implementation projects (desirable).
• Knowledge of SQL, Power BI or reporting tools (desirable).
• Experience working within a manufacturing environment (desirable).

Why James Cropper?

At James Cropper, we're proud of our heritage, innovation and people. You'll join a business with a global reputation for creating market‑leading advanced materials and paper products while working within a supportive culture built around our values:

This role offers the opportunity to gain exposure to a significant systems transformation programme, work with a diverse range of stakeholders, and make a genuine impact on how technology supports our business.

We reserve the right to close the vacancy earlier should we identify a suitable candidate or receive a sufficient volume of applications.

Our job applicant privacy policy is available to view here .

The Company

James Cropper are global market leaders in advanced materials and paper products. Led by the Cropper family for six generations, we have an international workforce and an operational reach in over 50 countries.
Established in 1845, we manufacture paper, packaging and advanced materials incorporating pioneering non-wovens and electrochemical coatings.
We operate across multiple markets from luxury retail to renewable energy. Renowned globally for service, capability, pioneering and multi award‑winning commitment to the highest standards of sustainability.