Sales & Logistics Co-Ordinator

James Cropper; Kendal; Remote; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Pension scheme with 6% matching

25 days' holiday (pro rata) + bank hol

Free health cash plan

Wellbeing support (EAP)

Job summary

James Cropper Advanced Materials seeks a Sales & Logistics Coordinator to connect customers, sales teams and the supply chain across the UK and international markets. The role ensures orders move efficiently, keeps customers informed and resolves issues to maximise profitable sales.

The successful candidate will coordinate orders, track shipments, liaise with freight partners, and support demand forecasting and stock management in a fast-paced, customer-focused environment.

Qualifications

• Experience in sales coordination, customer operations, logistics or supply chain.
• Strong organisational skills and attention to detail.
• Ability to manage competing priorities and see tasks through to completion.
• Confident communication and relationship-building with customers and partners.

Responsibilities

• Providing accurate and timely information to internal and external customers.
• Coordinating UK and export shipments with freight forwarders for smooth delivery.
• Processing and tracking customer orders and samples, reviews, and queries.
• Collaborating with internal teams to support demand forecasting and stock management.
• Tracking shipments and managing delays or delivery challenges.
• Building relationships with logistics and freight partners for cost-effective transport.
• Keeping customers updated on order progress and delivery timelines.
• Identifying opportunities to improve processes and service levels.

Skills

Sales coordination

Customer operations

Logistics

Supply chain

Tools

Microsoft Office

Job description

At James Cropper, innovation has been part of our story since 1845. Family-led for six generations, today we are a global business with an international workforce and a reach spanning more than 50 countries.

James Cropper Advanced Materials combines specialist manufacturing expertise with pioneering material technologies, including advanced non-wovens and electrochemical coatings. Our products and capabilities support a diverse range of global markets, where performance, innovation, quality and sustainability matter.

This is an opportunity to join a business with a proud heritage, but a clear focus on the future.

The Opportunity

We’re looking for a Sales & Logistics Coordinator to play a key role in keeping our customers, sales teams and supply chain connected.

Sitting at the heart of our sales and logistics operation, you’ll coordinate customer orders from initial processing through to final delivery, working closely with internal teams, freight partners and customers across UK and international markets.

It’s a varied role where organisation, communication and problem-solving are essential. You’ll help ensure orders move efficiently, customers stay informed and potential issues are resolved quickly, all while supporting the business to deliver exceptional service and maximise profitable sales.

You’ll be responsible for:

• Providing accurate and timely information to internal and external customers.
• Coordinating UK and export shipments, working closely with freight forwarders to ensure smooth and efficient delivery.
• Processing and tracking customer orders and samples, completing contract reviews and resolving queries or issues.
• Working collaboratively with internal teams to support demand forecasting and effective stock management.
• Tracking shipments and proactively managing delays, changes or delivery challenges.
• Building strong relationships with logistics and freight partners to support cost-effective and reliable transportation.
• Keeping customers and key stakeholders updated on order progress and delivery timelines.
• Identifying opportunities to improve processes, service levels and the overall customer experience.

What will make you successful?

You’ll be someone who enjoys working in a fast moving, customer focused environment and can confidently manage multiple priorities without losing sight of the detail.

We’re particularly interested in candidates who bring:

• Experience within sales coordination, customer operations, logistics or supply chain, ideally within manufacturing, materials or a technical environment.
• Strong organisational skills and excellent attention to detail.
• The ability to manage competing priorities and take ownership of tasks through to completion.
• Confident communication skills and the ability to build strong relationships with customers, colleagues and external partners.
• A proactive, solutions focused approach to resolving problems.
• Good working knowledge of Microsoft Office.
• Knowledge and practical understanding of HMRC requirements and export guidelines would be advantageous.

If you enjoy bringing people, processes and logistics together to deliver a great customer experience, this could be a brilliant opportunity to become part of James Cropper Advanced Materials.

Why choose Us?

We are offering a competitive salary and benefits including;

• The chance to pave your career with a global leader you’ll have support from your line manager and a range of learning & development programmes
• We will help you save for your retirement - join our pension scheme and we’ll match contributions up to 6%
• 25 days’ holiday per year (pro rata) plus bank holidays
• Free health cash plan so you can claim back cash for a range of medical expenses
• Wellbeing support - including a 24/7 employee assistance programme (EAP) for you and your nearest and dearest

We reserve the right to close the vacancy earlier should we identify a suitable candidate or receive a sufficient volume of applications.

Our job applicant privacy policy is available to view here .

The Company

James Cropper are global market leaders in advanced materials and paper products. Led by the Cropper family for six generations, we have an international workforce and an operational reach in over 50 countries.

Established in 1845, we manufacture paper, packaging and advanced materials incorporating pioneering non-wovens and electrochemical coatings.

We operate across multiple markets from luxury retail to renewable energy.

Renowned globally for service, capability, pioneering and multi award-winning commitment to the highest standards of sustainability.

Our Values

• Forward Thinking

• We are proud of our heritage but not stuck in the past
• We ask questions that matter and are always open to new ideas
• We are inventors, not afraid to experiment
• We anticipate our customers' needs and think about what’s best for the long-term
• As pioneers, we forge new paths ahead

• Responsible

• We face reality and own our actions
• We believe in using materials resourcefully
• We are tenacious and committed to delivering quality products and service to our customers
• We are guardians of this business for future generations

• Caring

• Family and community is at the heart of our business and makes us stronger
• We treat each other how we would like to be treated, and pull together when the going gets tough
• We care about each other’s wellbeing, our customers, suppliers and the planet we share

Learning & Development Programmes