ERP Change Manager

JR United Kingdom; Exeter; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking a seasoned Change Manager to oversee the successful ERP implementation across its European operations. This role involves managing change, embedding new processes, and ensuring user adoption through effective communication and training strategies. Ideal candidates should have experience with large-scale programmes, particularly those involving Microsoft D365 F&O and should excel in a multicultural environment.

Qualifications

• Proven experience managing change in large ERP programmes.
• Strong understanding of ADKAR and change management frameworks.
• Excellent communication skills and a history of leading change in global organisations.

Responsibilities

• Lead change management planning and execution for ERP implementation.
• Design and roll out training and engagement plans.
• Conduct change readiness assessments and track KPIs for adoption.

Skills

Change Management

Stakeholder Management

Communication

Analytical Skills

Cross-Functional Collaboration

Job description

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We’re looking for a seasoned Change Manager to ensure the successful deployment and adoption of an ERP across multiple business units throughout Europe.

Key Responsibilities:

• Lead change management planning and execution for the ERP implementation across European locations.
• Use ADKAR principles to drive user adoption, manage resistance, and embed new ways of working.
• Design and roll out communications, training, and engagement plans to support the transition.
• Partner with project teams, leadership, and end-users to assess change impacts and deliver smooth organisational transitions.
• Conduct change readiness assessments and translate findings into actionable plans.
• Define and track KPIs to monitor adoption, identify gaps, and measure change success.
• Facilitate stakeholder workshops, deliver training sessions, and provide hands-on coaching as needed.
• Proactively identify and mitigate risks that may impact adoption or engagement.
• Offer post-implementation support and contribute to continuous improvement of ERP utilisation across the business.

What You’ll Bring:

• Proven experience managing change in large ERP programmes, ideally involving Microsoft D365 F&O.
• Strong understanding of ADKAR and other recognised change management frameworks.
• A history of leading change in large, global or multi-site organisations.
• Excellent communication and stakeholder management skills across all levels of the business.
• Experience working within cross-functional and multicultural environments.
• Analytical mindset with the ability to turn insights into practical actions.
• Skilled in designing and delivering training programmes and building internal change capability.