ERP application & data support analyst

Aerfin; Crawley; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Discretionary Bonus Scheme

Volunteering Leave

Life Assurance

Pension Scheme

Employee Assistance Program (EAP)

Healthcare Scheme

28 days annual leave (plus 5)

Electric Vehicle Leasing Scheme

Grandternity Leave

Appreciation & Festive Reward

Social events

Job summary

AerFin is seeking an ERP Application Support Analyst to join our hybrid team in Crawley or Newport. The role focuses on supporting our Quantum ERP platform and related business systems, using Oracle SQL and Java-based tools to troubleshoot incidents and improve performance.

You will work closely with users and IT teams to ensure reliable operations, investigate data issues, and drive continuous improvement across ERP processes. This is not a software development role.

Qualifications

• Minimum 3 years’ experience supporting ERP or business-critical systems.
• Strong Oracle SQL skills and data issue investigation.
• Understanding Oracle databases, tables, triggers and procedures.
• Experience troubleshooting applications and system issues.
• Working knowledge of Java to support a Java-based tool.
• Experience managing incidents and requests in ITSM.

Responsibilities

• Provide day-to-day support for AerFin's Quantum ERP platform.
• Investigate and resolve user issues, incidents and service requests.
• Analyse business processes and data to identify root causes.
• Support ERP data management, validation and guidance.
• Ensure systems are used effectively and in line with processes.
• Escalate complex issues to internal teams or vendors.

Skills

ERP support

Analytical thinking

Communication

Problem-solving

Education

Degree in Computer Science or related

Tools

Oracle SQL

Java

Halo ITSM

Job description

Permanent - Full-time - Location: Crawley or Newport (Hybrid)
Reports to: Head of Transformation

About AerFin

AerFin is breathing new life into aviation. We buy, sell, lease and repair aircraft, engines, and parts to maximise the value for their owners and provide a lower-cost supply of material to our airline, lessor and MRO customers.

Through our deep technical expertise and high-performance culture, we deliver confidence-inspiring quality, safety and value to our customers. Our blend of industry expertise and experience - todays insight and tomorrow's foresight - gives us a unique perspective on our industry that is trusted by over 600 customers across six continents.

With regional hubs in Europe, Asia and the USA we're perfectly placed to keep fleets flying and get deals done. That's the AerFin way. That's the way ahead.

About the Role

Reporting to the Head of Transformation, the ERP Application Support Analyst plays a key role in supporting AerFin's Quantum ERP platform and associated business systems.

This position is focused on investigating system and data issues, supporting business users, and ensuring the reliable operation of critical systems across the organisation. Working closely with users and technical teams, you'll use your Oracle SQL knowledge and understanding of Java-based applications to troubleshoot problems, resolve incidents and improve system performance.

This is an ERP and application support role, not a software development position.

We're looking for someone who enjoys solving complex problems, working directly with users and helping systems and processes run effectively.

What You'll Be Doing

ERP & Application Support

• Provide day-to-day support for AerFin's Quantum ERP platform.

• Investigate and resolve user issues, incidents and service requests.

• Analyse business processes, system behaviour and data issues to identify root causes.

• Support ERP data management activities, including validation, troubleshooting and process guidance.

• Work with users to ensure systems are being used effectively and in line with established processes.

• Escalate complex issues to internal teams or external vendors where appropriate.

Technical Investigation & Troubleshooting

• Use Oracle SQL to investigate data, process and application issues.

• Analyse database structures including tables, relationships, triggers and stored procedures.

• Support and troubleshoot AerFin's Java-based Universal Update Tool (UUT).

• Work with IT colleagues to resolve integration, database and environment-related issues.

• Help maintain the stability and reliability of business-critical systems.

Continuous Improvement

• Identify recurring issues and opportunities to improve processes and system performance.

• Maintain support documentation, user guides and knowledge articles.

• Contribute to continuous improvement initiatives across systems, data and business processes.

• Support user training and knowledge sharing where appropriate.

Essential Experience & Skills

To be successful in this role you'll have:

• At least 3 years' experience supporting ERP systems, business applications or other business-critical systems.

• Strong Oracle SQL skills and experience investigating data-related issues.

• Understanding of Oracle databases, including tables, relationships, triggers and stored procedures.

• Experience troubleshooting applications and system issues.

• Working knowledge of Java sufficient to understand and support an existing Java-based application.

• Experience managing incidents, service requests or support activities within an ITSM environment.

• Strong analytical and problem-solving skills.

• Excellent communication skills and the ability to work effectively with both technical and non-technical users.

Desirable Experience

• Experience supporting Quantum ERP or a similar ERP platform.

• Experience using Halo ITSM.

• Experience within aviation, aerospace, MRO, engineering or supply chain environments.

• Degree in Computer Science, Information Systems, Business Analytics or a related discipline.

What we offer in return:

• Discretionary Bonus Scheme

• Volunteering Leave

• Life Assurance

• Pension Scheme

• Employee Assistance Program (EAP)

• Healthcare Scheme

• 28 days of annual with an option to buy or sell an additional 5 days per year

• Electric Vehicle Leasing Scheme

• Grandternity Leave

• Appreciation & Festive Reward

• Social events and much more

Any offer of employment will be conditional upon the successful completion of a DBS check.

AerFin is an equal opportunities employer, which cultivates opinion, listens to all views with respect, recognises people based on their merits without bias and embraces diversity.

(NB. we will not consider any CVs from agencies at this point, and will reach out to our PSL if required)