eRostering Administrator

FHFT Education Academy; Ascot; Hybrid; GBP 30,000 - 33,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking a proactive eRostering Support Assistant to provide first-line helpdesk support for Optima, Loop, eExpenses and payroll. The role combines home-based and hospital-based tasks, delivering guidance and resolving routine system issues.

You will handle user access requests, system updates, and payroll-related queries with strong customer service and communication skills, while learning about eRostering processes and best practices.

Qualifications

• Experience of working in a customer service / helpdesk environment.
• Experience of working as part of a team.
• Experience of using RLDatix HealthRoster.
• Experience of database management.

Responsibilities

• To support the effective roll out and operation of eRostering across all areas of the Trust. To support the expansion of eRostering to other staff groups and functions.
• To work closely with managers, clinical and operational staff to ensure comprehensive support, ensuring good practices and management of eRostering across the Trust. To promote the use of additional functionality within the system.
• To ensure timely and accurate completion of changes and requests received according to the agreed timelines (i.e. updates to user accounts, annual leave entitlement updates etc).
• To assist with the monthly finalisation dealing with the requests in a timely manner to ensure the accurate production of time and attendance and absence extracts to Payroll to ensure staff on eRostering are paid accurately on time.
• To help keep eRostering system guidance and user guides up-to-date, adhering to best practice. To support the preparation and delivery of eRostering system training.
• To provide advice and support to staff on software and system queries, providing resolution and escalating to senior colleagues / software providers where appropriate.
• To ensure effective communication to eRostering system users regarding roster deadlines, system updates, best practice and other changes as relevant.
• To support the team with project activities and ad-hoc tasks as required.

Skills

Customer service

Communication

Interpersonal skills

RLDatix HealthRoster

Education

A-levels or equivalent academic standard

Tools

Database management

Job description

Main area eRostering Grade Band 4 Contract Fixed term: 12 months (Secondment for internal applicants) Hours

• Full time
• Flexible working

37.5 hours per week (full time hours or flexible working considered) Job ref 151-SF176-A

Site Heatherwood - Greenwood Town Ascot Salary £29,812 - £32,715 per annum incl HCAS Salary period Yearly Closing 12/11/2026 23:59

Job overview

An opportunity has arisen for an enthusiastic and motivated individual to join the eRostering team at Frimley Health. This role is offered on a hybrid basis, working from home and at Heatherwood Hospital, providing Tier 1 support as the first point of contact for users across the Trust.

You will provide a first-line helpdesk service, supporting staff with day-to-day queries relating to Optima, Loop, eExpenses and payroll. This will include providing guidance on system use, resolving straightforward system issues, processing user access requests, completing routine system updates and responding to basic pay and payroll-related queries.

We are looking for someone who is confident using IT systems, has good problem-solving skills and is keen to learn and develop their technical knowledge. Experience in a customer service, helpdesk or administrative environment would be beneficial, but most importantly you will need a positive approach and a willingness to learn.

Excellent communication skills are essential, as you will have regular contact with system users by telephone, email and other support channels. An organised and methodical approach, with a high level of accuracy and attention to detail, is also important.

We are committed to supporting flexible working, and flexible working arrangements will be considered for this role.

Main duties of the job

• To support the effective roll out and operation of eRostering across all areas of the Trust. To support the expansion of eRostering to other staff groups and functions.
• To work closely with managers, clinical and operational staff to ensure comprehensive support, ensuring good practices and management of eRostering across the Trust. To promote the use of additional functionality within the system.
• To ensure timely and accurate completion of changes and requests received according to the agreed timelines (i.e. updates to user accounts, annual leave entitlement updates etc).
• To assist with the monthly finalisation dealing with the requests in a timely manner to ensure the accurate production of time and attendance and absence extracts to Payroll to ensure staff on eRostering are paid accurately on time.
• To help keep eRostering system guidance and user guides up-to-date, adhering to best practice. To support the preparation and delivery of eRostering system training.
• To provide advice and support to staff on software and system queries, providing resolution and escalating to senior colleagues / software providers where appropriate.
• To ensure effective communication to eRostering system users regarding roster deadlines, system updates, best practice and other changes as relevant.
• To support the team with project activities and ad-hoc tasks as required.

Working for our organisation

Visa Sponsorship:
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Why Join Frimley Health NHS Foundation Trust?

At Frimley Health NHS Foundation Trust, our people are at the heart of everything we do.

As a Disability Confident Employer and recipient of the Gold Award in the Armed Forces Employer Recognition Scheme, we actively champion equality, diversity and inclusion, creating opportunities for people from all backgrounds to build rewarding careers within the NHS.

We also recognise the importance of a healthy work-life balance. By supporting flexible working arrangements wherever possible, we enable our colleagues to balance their professional and personal commitments while continuing to deliver outstanding care to our patients. Whether flexibility means adjusted hours, part-time working, hybrid arrangements or alternative working patterns, we work in partnership with our staff to meet both individual and service needs.

Join Us
Whether you're at the start of your career or looking for your next challenge, Frimley Health offers the opportunity to be part of a inclusive, forward-thinking organisation that is committed to excellence, innovation and compassionate care. Together, we can shape the future of healthcare and make a real difference to the lives of the communities we serve.

Detailed job description and main responsibilities

For a more detailed list of responsibilities, please refer to the attached Job Description and Person Specification.

Person specification

Experience

• Experience of working in a customer service / helpdesk environment
• Experience of working as part of a team
• Experience of using RLDatix HealthRoster
• Experience of database management

Skills

• Excellent customer service, communication and interpersonal skills

Qualifications

• A-levels or equivalent academic standard, or equivalent experience

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Th rough our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.

Employer certification / accreditation badges

Name Mara D'Mello Job title eRostering Systems & Development Manager Email address [e-mail] Telephone number 07393782495