E-Rostering Co-ordinator

NHS; Hereford; On-site; GBP 28,000 - 31,000; Part time

Job summary

Wye Valley NHS Trust is seeking an E-Rostering Co-Ordinator (Band 4) to join the Rostering Team in Hereford. The role supports daily, weekly and monthly rostering activities for Nursing and Medical staff, with full training on RL Datix Suite provided.

The post is part-time (30 hours per week, Mon-Fri) based in a busy office, with occasional on-site meetings. You will work closely with HR, IT and Finance to maintain accurate rosters and provide system guidance.

Qualifications

• Knowledge of HR systems and procedures via experience or NVQ level 3.
• Diploma/HNC/NVQ 4 in Business Administration or Customer Service or equivalent.
• Experience providing technical information to staff and managers.
• Understanding of a range of work procedures across the Trust.
• Experience using Microsoft applications.
• Experience administering erostering and electronic staff record systems.

Responsibilities

• Support utilisation of e-Rostering across the organisation.
• Act as principal contact for e-Rostering system support and reporting.
• Provide support to Rostering and Bank Teams.
• Monitor system usage and escalate issues with supplier.
• Maintain user guides and SOPs and update intranet.
• Work with Rostering, Bank, Finance, HR and IT teams.

Skills

HR systems

NVQ Level 3

Business Administration

Customer Service

Microsoft Apps

ERostering System

ESR system

Education

Diploma/HNC/NVQ 4 in Business Administration or Customer Service

NVQ Level 3

Tools

ERostering System

RL Datix Suite

Microsoft Office

Job description

Main area E-Rostering Grade Band 4 Contract Permanent: 30 Hours per week Hours Part time - 30 hours per week (Mon - Fri) Job ref 229-COR-8155385-A-B

Site Monkmoor Court Town Hereford Salary £28,392 - £31,157 pa pro rata Salary period Yearly Closing 17/11/2026 23:59

Job overview

E-Rostering Co-Ordinator – Band 4

“ Previous applicants need not apply”

An exciting new opportunity to join the E-Rostering Team within the Trust, delivering daily, weekly and monthly activities to support all Workforce staff including Nursing and Medical workforce to utilise and maintain the electronic rosters.

Full training on the RL Datix Suite will be provided for the appointable candidates, however a working knowledge of rostering systems, rota management and shared in box / diary management would be preferable.

This part time post will be an integral part of the rostering team, providing day to day support and training for live rostered units and managers and will be based in an busy working office environment and from time to time may require some on-site meetings as appropriate.

Interacting closely with other HR teams, you will need to have a flexible approach to your work, as well as the ability to use your own initiative whilst working efficiently as part of the team.

Please note, If we receive a large volume of applications, we reserve the right to close this vacancy early.

Main duties of the job

To support the utilisation of e-Rostering across the organisation

To be the principle contact for the e-Rostering system, whether it be system support queries, internal requests for information or bespoke reporting, managing joiners and leavers or setting up new patterns on the system

To be a point of support to colleagues within the wider Rostering and Bank Teams

To monitor utilisation of the e-Rostering system to ensure best practice is being maintained and that the key stakeholders are aware of the support available from the Trust

To maintain and distribute support documentation and best practice guidance for the e-Rostering System

To recommend enhancements for the e-Rostering systems with the system provider and the Rostering Lead

To monitor effectiveness of the system and raise system support queries with the Supplier through to a state of resolve and escalating and concerns along the way

To monitor any system issues to ensure any downtime of the systems are escalated to the supplier at the earliest opportunity

To work collaboratively as required with the Rostering, Bank, Finance, HR and IT

To maintain user-guides and standard operating procedures and update the Intranet ensuring a consistent approach across the department and Trust wide

Working for our organisation

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT and the George Eliot Hospital NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we’d want for our family and friends.

More than 3,000 people work for the Trust – they tell us it’s a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: “The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential.”

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time…all the time.

Detailed job description and main responsibilities

To view role requirements and role responsibilities in full, please view ‘supporting documents’ linked to this vacancy.

All NHS workers in England who have face to face contact with patients are encouraged to fully vaccinate against COVID 19. Please carefully consider this requirement when applying for this position

Person specification

Qualifications

• Knowledge of HR systems and procedures acquired through experience or NVQ level 3
• Diploma/HNC/NVQ 4 in Business Administration or Customer Service or significant knowledge and experience in relevant HR processes

Experience

• Experience of providing technical information/ instructions to staff and managers
• Understanding of a range of work procedures and practices across the Trust underpinned by theoretical knowledge or equivalent experience
• Experience of effective use of a range of Microsoft
• Experience of administration and development of an erostering and electronic staff record systems

Knowledge

• Good working knowledge of service delivery and working practices across hospital services
• A broad understanding of relevant policy, legislation drivers and their application to the relevant service area e.g. Data Protection, Confidentiality, Trust policies and procedures
• Excellent organisational and time management skills
• Knowledge of e-rostering system and processes
• Knowledge of ESR system and processes