eRostering Administrator

Frimley Health NHS Foundation Trust; United Kingdom; Hybrid; GBP 30,000 - 33,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking a proactive eRostering support assistant to join the team on a hybrid basis, working from home and at Heatherwood Hospital. You will deliver first-line helpdesk support for Optima, Loop, eExpenses and payroll, helping staff navigate system use and resolve routine issues.

With strong communication and a methodical approach, you will update user accounts, assist with monthly time and attendance and contribute to system guidance and training.

Qualifications

• Experience in customer service, helpdesk or administrative environment.
• Confident using IT systems with problem-solving ability.
• Excellent communication and attention to detail.
• Experience with RLDatix HealthRoster.
• A-levels or equivalent academic standard.

Responsibilities

• Provide first-line helpdesk support for Optima, Loop, eExpenses and payroll.
• Assist with changes to user accounts and payroll-related queries.
• Support the rollout and operation of eRostering across the Trust.
• Collaborate with managers and staff to ensure best practices in eRostering.
• Keep system guidance and training materials up-to-date.

Skills

Customer service

Communication

Interpersonal skills

Education

A-levels or equivalent

Tools

RLDatix HealthRoster

Job description

An opportunity has arisen for an enthusiastic and motivated individual to join the eRostering team at Frimley Health. This role is offered on a hybrid basis, working from home and at Heatherwood Hospital, providing Tier 1 support as the first point of contact for users across the Trust.

You will provide a first-line helpdesk service, supporting staff with day-to-day queries relating to Optima, Loop, eExpenses and payroll. This will include providing guidance on system use, resolving straightforward system issues, processing user access requests, completing routine system updates and responding to basic pay and payroll-related queries.

We are looking for someone who is confident using IT systems, has good problem-solving skills and is keen to learn and develop their technical knowledge. Experience in a customer service, helpdesk or administrative environment would be beneficial, but most importantly you will need a positive approach and a willingness to learn.

Excellent communication skills are essential, as you will have regular contact with system users by telephone, email and other support channels. An organised and methodical approach, with a high level of accuracy and attention to detail, is also important.

We are committed to supporting flexible working, and flexible working arrangements will be considered for this role. Please contact us if you would like to discuss the role further or find out how your skills and experience may fit.

Main duties of the job

• To support the effective roll out and operation of eRostering across all areas of the Trust. To support the expansion of eRostering to other staff groups and functions.
• To work closely with managers, clinical and operational staff to ensure comprehensive support, ensuring good practices and management of eRostering across the Trust. To promote the use of additional functionality within the system.
• To ensure timely and accurate completion of changes and requests received according to the agreed timelines (i.e. updates to user accounts, annual leave entitlement updates etc).
• To assist with the monthly finalisation dealing with the requests in a timely manner to ensure the accurate production of time and attendance and absence extracts to Payroll to ensure staff on eRostering are paid accurately on time.
• To help keep eRostering system guidance and user guides up-to-date, adhering to best practice. To support the preparation and delivery of eRostering system training.
• To provide advice and support to staff on software and system queries, providing resolution and escalating to senior colleagues / software providers where appropriate.
• To ensure effective communication to eRostering system users regarding roster deadlines, system updates, best practice and other changes as relevant.
• To support the team with project activities and ad-hoc tasks as required.

About us

Visa Sponsorship:This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Why Join Frimley Health NHS Foundation Trust?

At Frimley Health NHS Foundation Trust, our people are at the heart of everything we do.

As a Disability Confident Employer and recipient of the Gold Award in the Armed Forces Employer Recognition Scheme, we actively champion equality, diversity and inclusion, creating opportunities for people from all backgrounds to build rewarding careers within the NHS.

We also recognise the importance of a healthy work-life balance. By supporting flexible working arrangements wherever possible, we enable our colleagues to balance their professional and personal commitments while continuing to deliver outstanding care to our patients. Whether flexibility means adjusted hours, part-time working, hybrid arrangements or alternative working patterns, we work in partnership with our staff to meet both individual and service needs.

Join UsWhether you're at the start of your career or looking for your next challenge, Frimley Health offers the opportunity to be part of a inclusive, forward-thinking organisation that is committed to excellence, innovation and compassionate care. Together, we can shape the future of healthcare and make a real difference to the lives of the communities we serve.

Frimley Health Trust benefits on Vimeo

Job responsibilities

For a more detailed list of responsibilities, please refer to the attached Job Description and Person Specification.

Experience

• Experience of working in a customer service / helpdesk environment
• Experience of working as part of a team
• Experience of using RLDatix HealthRoster
• Experience of database management

Skills

• Excellent customer service, communication and interpersonal skills

Qualifications

• A-levels or equivalent academic standard, or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Frimley Health NHS Foundation Trust

Address

Heatherwood - Greenwood

Greenwood Offices, Heatherwood Hospital, Brook Avenue

eRostering Systems & Development Manager

£29,812 to £32,715 a yearper annum incl HCAS

Contract

Fixed term

Duration

12 months

Reference number

151-SF176-A

Job locations

Heatherwood - Greenwood

Greenwood Offices, Heatherwood Hospital, Brook Avenue