ERF Administrator

Veolia Group; Birmingham; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Retail discounts

Health and well-being resources

Virtual GP access

Volunteer day

Training and development opportunities

Job summary

Veolia is seeking an ERF Administrator in Birmingham to manage purchase orders, invoices, and training coordination, supporting GDPR-compliant filing and stock control across two locations.

You will be the first point of contact for stakeholders, monitor training and safety compliance, and contribute to KPI reporting while benefiting from Veolia’s development opportunities and inclusive culture.

Qualifications

• Experience in administrative, clerical, or coordination roles.
• Proficiency in PO processing, goods receipt procedures, and invoice query resolution.
• Experience with training coordination, compliance tracking, and certificate management systems.
• Familiarity with ServiceNow or similar booking systems.
• Knowledge of GDPR procedures and personnel file management.
• Strong document control and filing systems (physical and electronic).
• Stock control and inventory management across multiple locations.
• Accurate data entry and the ability to support KPI reporting.

Responsibilities

• Process and track all purchase orders from initiation to completion, confirm receipt of goods, and collaborate with departments to resolve invoice queries and discrepancies.
• Raise invoices and issue to suppliers following confirmation of figures by technical team.
• Chase suppliers for payment to ensure money received in line with payment terms.
• Act as first point of contact for internal and external stakeholders, monitoring incoming emails and managing inbound phone calls efficiently.
• Monitor and track team training requirements, book refresher courses via ServiceNow as certificates approach expiry, and provide monthly training compliance updates to management.
• Support health and safety compliance through data monitoring, entry, and document control reporting.
• Maintain and update staff personnel files in accordance with GDPR procedures, and prepare, organise, and maintain both physical and electronic filing systems.
• Maintain stock control for office, operational, and maintenance supplies across two stock rooms (office and maintenance workshop locations).
• Manage office cleaning staff with support from management.
• Deliver accurate data entry to support operations and assist with KPI reporting

Skills

Administrative experience

PO processing

Goods receipt

Invoice queries

Training coordination

Certificate management

ServiceNow

GDPR compliance

Document control

Stock control

Data entry

KPI reporting

Tools

ServiceNow

Job description

Ready to find the right role for you? Salary: £30,199.00 per annum plus Veolia benefits Hours: 40 hours per week Location: Birmingham West Midlands B35 7AG

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. As an ERF Administrator you’ll be pushing for innovative solutions to create a more sustainable future for all. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave plus bank holidays
• Access to our company/people’s pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you’ll be doing;

• Process and track all purchase orders from initiation to completion, confirm receipt of goods, and collaborate with departments to resolve invoice queries and discrepancies
• Raise invoices and issue to suppliers following confirmation of figures by technical team
• Chase suppliers for payment to ensure money received in line with payment terms
• Act as first point of contact for internal and external stakeholders, monitoring incoming emails and managing inbound phone calls efficiently
• Monitor and track team training requirements, book refresher courses via ServiceNow as certificates approach expiry, and provide monthly training compliance updates to management
• Support health and safety compliance through data monitoring, entry, and document control reporting
• Maintain and update staff personnel files in accordance with GDPR procedures, and prepare, organise, and maintain both physical and electronic filing systems
• Maintain stock control for office, operational, and maintenance supplies across two stock rooms (office and maintenance workshop locations)
• Manage office cleaning staff with support from management
• Deliver accurate data entry to support operations and assist with KPI reporting

What we’re looking for;

• Experience in administrative, clerical, or coordination roles with strong organisational capabilities
• Proficiency in purchase order processing, goods receipt procedures, and invoice query resolution
• Experience with training coordination, compliance tracking, and certificate management systems
• Familiarity with ServiceNow or similar booking/ticketing systems
• Knowledge of GDPR procedures and personnel file management
• Competency in document control, version management, and maintaining physical and electronic filing systems
• Stock control and inventory management experience across multiple locations
• Strong data entry skills with attention to accuracy and ability to support KPI reporting-

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025.

This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate.

As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Ready to see the world as we do?

Who is Veolia?

Where other people see waste, our community here at Veolia see opportunity. We’re determined to push for ecological transformation through waste, water and energy, and are committed to getting the tough jobs done. And most importantly, we see the potential of every member of our team, and are giving them the chance to realise it with us. Whether it’s their potential, their commitment or their impact, we see it all. And with our values being community spirit, responsibility, innovation, customer focus and respect they keep us focused on those who matter – all 14,000+ of our employees, our customers and our communities too.