ERF Administrator

Veolia; Birmingham; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Company pension scheme

Discounts on groceries and retailers

Health and wellbeing resources

24/7 virtual GP for you and family

Volunteer day annually

Training and development opportunities

Job summary

Veolia is seeking an ERF Administrator in Birmingham to streamline PO processing, invoicing, and supplier communications. You will support data entry, training coordination, and GDPR-compliant records management across two stock rooms.

The role offers extensive benefits including pension, generous leave, and health resources. Join a team committed to sustainable practices and community impact.

Qualifications

• Experience in administrative, clerical, or coordination roles with strong organisational capabilities.
• Proficiency in purchase order processing, goods receipt procedures, and invoice query resolution.
• Experience with training coordination, compliance tracking, and certificate management systems.
• Familiarity with ServiceNow or similar booking/ticketing systems.
• Knowledge of GDPR procedures and personnel file management.
• Stock control and inventory management across multiple locations.
• Strong data entry skills with accuracy for KPI reporting.

Responsibilities

• Process and track all purchase orders from initiation to completion, confirm receipt of goods, and resolve invoice queries.
• Raise invoices and issue to suppliers after figures are confirmed by technical team.
• Chase suppliers for payment to meet terms.
• Act as first point of contact for internal and external stakeholders; manage emails and calls.
• Monitor training requirements, book refresher courses in ServiceNow as expiry approaches, and provide monthly updates.
• Support health and safety compliance through data monitoring, entry, and document control reporting.
• Maintain staff personnel files per GDPR; manage physical and electronic filing systems.
• Maintain stock control for office and maintenance supplies across two stock rooms.
• Manage office cleaning staff with support from management.
• Deliver accurate data entry to support operations and KPI reporting.

Skills

Organisational skills

Data entry

PO processing

Invoice resolution

Training coordination

GDPR knowledge

Stock control

Tools

ServiceNow

Job description

Salary: £30,199.00 per annum plus Veolia benefits

Hours: 40 hours per week

Location: Birmingham, West Midlands, B35 7AG

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.

As an ERF Administrator you'll be pushing for innovative solutions to create a more sustainable future for all. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you

• 25 days of annual leave plus bank holidays
• Access to our company/people's pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing

• Process and track all purchase orders from initiation to completion, confirm receipt of goods, and collaborate with departments to resolve invoice queries and discrepancies
• Raise invoices and issue to suppliers following confirmation of figures by technical team
• Chase suppliers for payment to ensure money received in line with payment terms
• Act as first point of contact for internal and external stakeholders, monitoring incoming emails and managing inbound phone calls efficiently
• Monitor and track team training requirements, book refresher courses via ServiceNow as certificates approach expiry, and provide monthly training compliance updates to management
• Support health and safety compliance through data monitoring, entry, and document control reporting
• Maintain and update staff personnel files in accordance with GDPR procedures, and prepare, organise, and maintain both physical and electronic filing systems
• Maintain stock control for office, operational, and maintenance supplies across two stock rooms (office and maintenance workshop locations)
• Manage office cleaning staff with support from management
• Deliver accurate data entry to support operations and assist with KPI reporting

What we're looking for

• Experience in administrative, clerical, or coordination roles with strong organisational capabilities
• Proficiency in purchase order processing, goods receipt procedures, and invoice query resolution
• Experience with training coordination, compliance tracking, and certificate management systems
• Familiarity with ServiceNow or similar booking/ticketing systems
• Knowledge of GDPR procedures and personnel file management
• Competency in document control, version management, and maintaining physical and electronic filing systems
• Stock control and inventory management experience across multiple locations
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• Strong data entry skills with attention to accuracy and ability to support KPI reporting

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive