ER Services Assistant

Yorkshire Ambulance Service NHS Trust; Wakefield; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible working

27 days annual leave

Contributory Pension

NHS Discounts

Car lease / salary sacrifice

Job summary

Yorkshire Ambulance Service NHS Trust is seeking an ER Services Assistant to support HR administrative processes across Employee Relations. The role is hybrid, with weekly attendance at Wakefield HQ and travel to Trust sites as needed.

Ideal candidates will have NHS experience, agenda for change knowledge, and a proactive, customer‑focussed approach to HR tasks within a dynamic Trust environment.

Qualifications

• Ability to take initiative and work with minimal supervision.
• Strong accuracy and fast keyboard skills in a busy office.
• Proven team player with good communication across levels.
• Good IT literacy and experience with HR systems/databases.
• Ability to prioritise tasks and manage conflicting demands.

Responsibilities

• Provide advice and guidance to staff and managers on HR queries and policies.
• Deliver admin support to the People Strategy Team and wider HR areas.
• Manage workload to meet deadlines and escalate as needed.
• Coordinate ER panels, meetings, and intranet content updates.
• Ensure records and documentation are accurate and up to date.

Skills

Initiative

Attention to detail

Teamwork

IT literacy

Prioritisation

Effective communication

Education

GCSE standard (incl. Maths & English)

Level 3 NVQ Diploma in HR/Administration

CIPD qualified

Tools

HR information systems

Microsoft Office

Job description

The Human Resources department within Yorkshire Ambulance Service NHS Trust have an exciting opportunity for enthusiastic and customer focused individuals to join our team as an ER Services Assistant. Working within the People Strategy team you will play a key role in managing HR administrative processes across all Employee Relations functions, working in a timely manner to tight deadlines.

This role is hybrid working, however there would be an expectation you would be able to work from Trust Headquarters, Wakefield at least once a week (however this could be more based on business needs) with the requirement to travel to Trust wide sites across Yorkshire .

Main duties of the job

The successful candidate will be a team player who is approachable, has a can-do attitude, is proactive and can work on their own initiative. This role is a great opportunity for someone who is looking to develop and grow their HR career within a dynamic organisation.

Having experience working within an administrative function providing notetaking support and diary management is essential, alongside having experience of using HR systems and resolving queries in a timely manner.

Having a strong sense of customer care and inclusivity is essential as well as a willingness to commit to the core values of the Trust. Experience of working within the NHS and having knowledge of Agenda for Change Terms and Conditions is desirable.

About us

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.Benefits:o Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)o 27 days annual leave, increasing to 33 with service. (Pro-rata for Part Time staff)o Contributory Pension.o NHS Discounts including shops, restaurants, gyms etc.o Car lease and other salary sacrifice schemes (salary dependent)o Dedicated employee assistance and counselling service.o Opportunities for research participation, career progression and ongoing development.o Well respected, committed and supported staff networks for our workforce.

Job responsibilities

Detailed job description and main responsibilities

As part of a busy and effective team, the post holder will provide advice and guidance to staffand managers on straightforward HR queries, directing them to the appropriate policydocuments and escalating more complex or sensitive matters when needed. The post holderwill predominantly provide administrative support to the People Strategy Team and asrequired, across the wider People Team, including Diversity and Inclusion, People Services,Leadership and Organisational Development, and YAS Academy. They will manage and monitor their own workload, ensuring urgent tasks are completed within requiredtimescales and escalated appropriately.

Working closely with HR colleagues and managers across the organisation, the post holder supports the effective delivery of administrative processes, ensuring that records, systems, and documentation are accurate, up to date, and maintained in line with organisational standards. The role also ensures that deadlines and priorities are consistently met, with a strong focus on managing timelines and coordinating activities to support the timely progression of People Strategy processes.

The team acts as the first point of contact for the People Strategy Team, managing internal and external enquiries and signposting as appropriate. They are responsible for coordinating ER panels, supporting and administering key meetings (including People Strategy Team meetings), and maintaining accurate information relating to team processes and ER systems, including content on the intranet.

Person Specification

• Have the ability to exercise initiative
• Advanced keyboard skills - a high degree of accuracy and speed required in all tasks
• Able to work effectively as part of a team and build relationships with colleagues at all levels
• Good standard of IT literacy including working knowledge of databases and Microsoft office package
• Ability to prioritise tasks and to manage conflicting demands on time and resources, to deliver objectives
• Ability to communicate effectively verbally and in writing to differing audiences

Experience

• Experience of working in a fast paced office environment, working to deadlines
• Experience of working in a HR role with practical understanding of different HR processes and functions
• Experience of using HR information systems
• Experience of handling confidential information
• Experience of working within the NHS and knowledge of Agenda for Change T&Cs

Qualifications/Knowledge

• Educated to GCSE standard or equivalent (e.g. 5 GCSEs grade A - C including Maths and English)
• Evidence of Continuing Professional DevelopmentLevel 3 NVQ Diploma in a related subject (HR/Administration), or equivalent experience
• CIPD Qualified

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,760 to £27,476 a yearper annum, pro rata

Contract

Permanent

Working pattern

Full-time,Flexible working,Home or remote working