ER Services Assistant

Yorkshire Ambulance Service; Newton Hill; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Annual leave 27–33 days

Contributory pension

NHS discounts

Salary sacrifice

Employee assistance

Career progression

Staff networks

Job summary

Yorkshire Ambulance Service NHS Trust is hiring an ER Services Assistant to support the People Strategy Team with HR administrative processes across Employee Relations functions. The role requires proactive handling of queries, notetaking and diary management, and ensuring accurate records.

The position is hybrid, with weekly attendance at Trust HQ in Wakefield and travel to other sites across Yorkshire; NHS experience and Agenda for Change knowledge are desirable.

Qualifications

• Experience in a fast-paced office environment with deadlines.
• HR role knowledge and experience of HR processes.
• Experience using HR information systems.
• Experience handling confidential information.
• Experience in NHS and knowledge of Agenda for Change T&Cs.

Responsibilities

• Advise staff and managers on HR queries and direct to policies, escalating complex matters as needed.
• Provide administrative support to the People Strategy Team and across the wider People Team.
• Manage workload to meet deadlines, escalating appropriately.
• Coordinate ER panels and meetings; maintain intranet and team processes.

Skills

Advanced keyboard skills

Teamwork

IT literacy

Communication skills

Education

GCSE standard

Level 3 NVQ Diploma in HR/Administration

CIPD Qualified

Tools

HR information systems

Databases

Job description

If we don’t have the right vacancy for you at the moment, please click on ‘My job Account’ and register for jobs-by-email so that you’ll be notified as soon as something suitable does come up.

Main area ER Assistant Grade Band 3 Contract 1 Permanent Role Hours

• Full time
• Flexible working
• Home or remote working

37.5 hours per week (Team Office Day at Trust HQ - every Tuesday) Job ref 174-ERSA-231026

Site Yorkshire Ambulance Service Town Wakefield Salary £25,760 - £27,476 per annum, pro rata Salary period Yearly Closing 09/11/2026 23:59 Interview date 17/11/2026

Job overview

The Human Resources department within Yorkshire Ambulance Service NHS Trust have an exciting opportunity for enthusiastic and customer focused individuals to join our team as an ER Services Assistant. Working within the People Strategy team you will play a key role in managing HR administrative processes across all Employee Relations functions, working in a timely manner to tight deadlines.

This role is hybrid working, however there would be an expectation you would be able to work from Trust Headquarters, Wakefield at least once a week (however this could be more based on business needs) with the requirement to travel to Trust wide sites across Yorkshire .

Main duties of the job

The successful candidate will be a team player who is approachable, has a can-do attitude, is proactive and can work on their own initiative. This role is a great opportunity for someone who is looking to develop and grow their HR career within a dynamic organisation.

Having experience working within an administrative function providing notetaking support and diary management is essential, alongside having experience of using HR systems and resolving queries in a timely manner.

Having a strong sense of customer care and inclusivity is essential as well as a willingness to commit to the core values of the Trust. Experience of working within the NHS and having knowledge of Agenda for Change Terms and Conditions is desirable.

Working for our organisation

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

Benefits:

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
• 27 days annual leave, increasing to 33 with service. (Pro-rata for Part Time staff)
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes (salary dependent)
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

Detailed job description and main responsibilities

Detailed job description and main responsibilities

As part of a busy and effective team, the post holder will provide advice and guidance to staffand managers on straightforward HR queries, directing them to the appropriate policydocuments and escalating more complex or sensitive matters when needed. The post holderwill predominantly provide administrative support to the People Strategy Team and asrequired, across the wider People Team, including Diversity and Inclusion, People Services,Leadership and Organisational Development, and YAS Academy. They will manage and monitor their own workload, ensuring urgent tasks are completed within requiredtimescales and escalated appropriately.

Working closely with HR colleagues and managers across the organisation, the post holder supports the effective delivery of administrative processes, ensuring that records, systems, and documentation are accurate, up to date, and maintained in line with organisational standards. The role also ensures that deadlines and priorities are consistently met, with a strong focus on managing timelines and coordinating activities to support the timely progression of People Strategy processes.

The team acts as the first point of contact for the People Strategy Team, managing internal and external enquiries and signposting as appropriate. They are responsible for coordinating ER panels, supporting and administering key meetings (including People Strategy Team meetings), and maintaining accurate information relating to team processes and ER systems, including content on the intranet.

Person specification

• Have the ability to exercise initiative
• Advanced keyboard skills – a high degree of accuracy and speed required in all tasks
• Able to work effectively as part of a team and build relationships with colleagues at all levels
• Good standard of IT literacy including working knowledge of databases and Microsoft office package
• Ability to prioritise tasks and to manage conflicting demands on time and resources, to deliver objectives
• Ability to communicate effectively verbally and in writing to differing audiences

Experience

• Experience of working in a fast paced office environment, working to deadlines
• Experience of working in a HR role with practical understanding of different HR processes and functions
• Experience of using HR information systems
• Experience of handling confidential information
• Experience of working within the NHS and knowledge of Agenda for Change T&Cs

Qualifications/Knowledge

• Educated to GCSE standard or equivalent (e.g. 5 GCSEs grade A – C including Maths and English)
• Evidence of Continuing Professional Development
• Level 3 NVQ Diploma in a related subject (HR/Administration), or equivalent experience
• CIPD Qualified

As an employer, we value the contribution that every individual makes to the success of the organisation, and we are committed to the NHS People Plan’s and our own Trust’s shared priority of “Looking after our People” by supporting the health and wellbeing of our employees. This includes those who may face barriers and disadvantages when applying for a role, carrying out their role or progressing their career at Yorkshire Ambulance Service NHS Trust due to a disability, impairment, long term health condition or neurodivergence. The Trust can provide various workplace adjustments which will support employees and candidates to overcome those barriers.

Yorkshire Ambulance Service NHS Trust is committed to having a diverse and inclusive workforce which reflects the communities and patients we serve across the Yorkshire region. Our ambition is to work together to promote a more inclusive environment, which attracts candidates from all sections of the community and signals our commitment to embracing diversity and promoting inclusivity.

As an inclusive organisation we welcome applicants irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We particularly encourage applications from people who are underrepresented within our sector, including people with lived experienced from Black, Asian and minority ethnic backgrounds, people from the LGBT+ community, people with caring responsibilities and people with disabilities. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process, for applicants who meet the essential criteria for the job vacancy, and consideration of reasonable adjustments for people who have a disability under the “Disability Confident Scheme”.

Please note that the salary range stated in advertisements is calculated on a pro-rata basis if the vacancy is part-time. For zero-hours/bank worker positions, this is calculated on an hourly basis.

Please note that certain benefits may differ for zero hours (bank) workers, including annual leave entitlement which is calculated in line with Working Time Directive regulations.

Disclosure and Barring Service

Yorkshire Ambulance Service NHS Trust is committed to safeguarding & promoting the welfare of children & vulnerable adults. Many of our posts are subject to a Disclosure & Barring Service check (DBS). Should this position be subject to a DBS check the cost will be recovered from your salary as a one-off payment. Currently the charges made by the Disclosure and Barring Service (incl. application fee) are £46.70 for an enhanced check and £25.70 for a standard check.

Any correspondence regarding an application will be sent electronically via the Trac Jobs Website to the email address that was provided at the time of the application. It is important, therefore, that you read your emails on a regular basis and respond as necessary.

Please note, the selection processes at Yorkshire Ambulance Service are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of Artificial Intelligence (AI) in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Our values underpin everything we do and how we do it; Kindness, Respect, Teamwork, Improvement.

Employer certification / accreditation badges

Name Ellie Fox Job title HR Advisor Email address [e-mail] Telephone number 07752 779370 Additional information

For further details or an informal conversation, please contact:

Ellie Fox

[e-mail]