Equine Secretary (FTC)

IVC; Tadley; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

Annual leave

Birthday leave

Healthcare

Cycle to Work

Pension

Staff discounts

Job summary

inspiring vet care in the UK is seeking an Equine Secretary to join the Equine Office in Tadley. You’ll respond to telephone inquiries, schedule client appointments, maintain the diary, and handle client payments, admissions and onboarding, plus prepare cost estimates and coordinate referrals.

You should work well under pressure, be a team player with a confident telephone manner, and have excellent equine knowledge.

Qualifications

• Excellent equine knowledge is essential.
• Competent in Microsoft Office and Outlook.

Responsibilities

• Respond to and manage incoming telephone inquiries and schedule client appointments while overseeing and maintaining the appointment diary.
• Process client payments and manage patient admissions and onboarding.
• Prepare cost estimates for services and handle client correspondence.
• Coordinate referrals and ensure smooth communication between clients and practice teams.

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

How You’ll Make a Difference

We are seeking an additional Equine Secretary to join our existing team in our busy Equine Office. Duties include but are not limited to responding to and managing incoming telephone inquiries and scheduling client appointments while overseeing and maintaining the appointment diary. Duties also extend to processing client payments and managing patient admissions and onboarding, preparing cost estimates for services, handling client correspondence, and coordinating referrals are also key components.

Work pattern

• Monday: 1:30pm–7:00pm
• Tuesday: 2:30pm–7:00pm
• Wednesday: 2:30pm–7:00pm
• Friday: 2:30pm–7:00pm
• Every 1 in 10 Saturdays: Tadley TOIL

You Might Be a Great Fit If…

We require someone who can work well under pressure, is a team player and enjoys working in a fast-paced environment. You will need a confident and friendly telephone manner as many client interactions are telephone-based.

Excellent equine knowledge is essential as you will be answering emergency phone calls. Full training will be provided for the role; however, you will need to be competent in Microsoft Office and Outlook.

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community, and continuous improvement

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

What We Offer Our Team

• 6.6 weeks’ annual leave FTE
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Healthcare Cash Plan
• Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts/cashback with hundreds of participating retailers

£0 - £0 a year

Up to £12,597 per annum