EPR Technical Configuration Analyst | Bolton NHS Foundation Trust

Bolton NHS Foundation Trust; Bolton; On-site; GBP 39,000 - 47,000; Full time

Job summary

Bolton NHS Foundation Trust is seeking an EPR Technical Configuration Analyst to support configuration, integration and use of the Electronic Patient Record and related clinical systems. You will work with clinical, operational and digital colleagues to gather requirements, provide technical support, and assist with system integrations, reporting and data flows.

The role requires strong communication and analytical skills, knowledge of healthcare systems and data, and the ability to troubleshoot

Qualifications

• Gather and clarify system requirements for configuration and reporting.
• Demonstrate strong analytical skills in healthcare data and systems.
• Communicate effectively with clinical and digital colleagues to resolve issues.

Responsibilities

• Communicate with clinical, operational and technical teams to understand system requirements and support EPR configuration.
• Gather and clarify requirements for configuration, reporting and changes; document clearly.
• Provide day-to-day support within the Clinical Systems environment and assist with issue resolution.

Skills

Requirements gathering

Analytical skills

Communication

Healthcare data

Issue resolution

Data flows

Problem solving

Tools

SQL

Job description

EPR Technical Configuration Analyst | Bolton NHS Foundation Trust

Company: Bolton NHS Foundation Trust Salary: £38,682 - £46,580 per annum Hours: Full-time Location: Bolton, BL4 0JR Job type: Permanent Posting date: 30 Oct 2026 Closing date: 29 Nov 2026

We are seeking a motivated and detail-oriented individual to join our Clinical Systems Team, supporting the configuration, integration and ongoing use of the Trust’s Electronic Patient Record (EPR) and related clinical systems.

The post holder will work closely with clinical, operational and digital colleagues to gather and clarify system requirements, provide day to day technical and configuration support, and assist with system integrations, reporting and data flows. This role requires strong communication and analytical skills, a sound understanding of healthcare systems and data, and the ability to investigate and resolve technical issues while knowing when to expand more complex problems.

By contributing to system development, testing, documentation and continuous improvement, the role plays a key part in ensuring reliable clinical systems that underpin safe, effective patient care.

We have a plan that will deliver excellent health and care for future generations, working with partners to ensure our services are sustainable.

We make decisions that are best for long term health and social care outcomes for our communities

We communicate clearly to our patients, families and our staff with transparency and honesty

We encourage feedback from everyone to help drive innovation and Improvements

We demonstrate fairness, respect and empathy in our interactions with people

We take responsibility for our actions, speaking out and learning from our mistakes

We take a person-centred approach in all our interactions with patients, families and our staff

We provide compassionate care and demonstrate understanding to everyone

We put quality and safety at the heart of all our services and processes

We continuously improve our standards of healthcare with the patient in mind

Vision

Openness

Integrity

Compassion

Excellence

• Communicate effectively with clinical, operational and technical colleagues to understand system requirements and support the configuration and technical development of the EPR.
• Gather and clarify requirements for configuration, reporting and technical changes through meetings, calls and written communication, documenting these in a clear and accessible format.
• Provide day to day support within the Trust’s Clinical Systems environment, working closely with Integration, Application Support and Digital colleagues to assist with issue resolution and system changes.
• Support the Trust’s electronic document and data flows by liaising with internal teams and external partners, including GP practices and partner organisations, as required.
• Provide technical and configuration support for the Trust’s Clinical systems, liaising with healthcare professionals and Informatics colleagues to resolve issues and support system use.
• Attend system user groups, supplier sessions or internal forums as required, contributing to discussions and feeding back relevant information to the wider team.
• Support the maintenance and modification of existing system integrations and technical configurations within the Trust, working with senior colleagues and suppliers where required.
• Assist with the development, testing and documentation of system integrations and technical configuration changes, following agreed standards and processes.
• Demonstrate a sound working knowledge of healthcare systems and data flows, applying this knowledge to support configuration, reporting and technical problem solving.
• Use knowledge of system databases and data structures, including SQL, to support reporting, data validation and investigation of system issues.
• Share knowledge and provide informal support to colleagues within the Digital and Informatics team as part of day-to-day collaborative working.
• Support integration and technical change activity by contributing to defined tasks within projects or workstreams, escalating issues as appropriate.
• Assist with the delivery and ongoing support of the Trust’s electronic document delivery processes, working with internal teams and external partners as required.
• Analyse system and data issues to support improvements in data quality, configuration accuracy and reporting outputs, escalating risks or concerns as appropriate.
• Apply analytical skills to support the use of clinical systems, databases and reports, enabling staff to access accurate and reliable information.
• Work with users to gather, clarify and document system requirements, supporting the translation of these into configuration, reports or technical changes under guidance from senior colleagues.
• Investigate, troubleshoot and resolve a range of technical and configuration related issues, using judgement to determine when to escalat more complex problems.
• Plan and prioritise own workload, maintaining schedules to ensure tasks are completed within agreed timescales and in line with Informatics and service priorities.
• Manage competing demands across configuration, reporting, technical support and testing activities, escalating risks to delivery where appropriate.
• The post holder delivers indirect patient care by supporting the effective configuration, reliability and use of clinical systems that underpin safe patient pathways and clinical decision making.
• To participate in the development of protocols and procedures for the department ensuring best practice and standardisation.
• Required to work on own initiative to achieve agreed objectives. Apply specialist technical and configuration knowledge to support the build, maintenance and optimisation of the Trust’s EPR and related systems, without holding overall design or strategic ownership.
• Occasional travel may be required to Trust sites to support system related activity, meetings or go live support.
• Apply sustained concentration when undertaking technical configuration, report development, testing and troubleshooting activities within a busy working environment.
• Manage competing priorities and interruptions, maintaining focus to meet agreed deadlines.
• Manage exposure to service pressures and system related incidents calmly and professionally, maintaining focus on task completion and issue resolution.
• The post holder may be required to work flexibly to support service needs, including supporting go live activity or system changes.

This advert closes on Friday 13 Nov 2026

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