Clinical Systems Configuration Specialist, Band 5

Gloshospitals; Gloucester; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

Gloucestershire Hospitals NHS Foundation Trust is seeking a Clinical Systems Configuration Specialist (Band 5) to join our digital team. You will learn to build bespoke electronic patient record solutions, advise on Sunrise EPR usage, and work across the end-to-end delivery lifecycle from analysis to live configuration and user support.

The role offers a mix of office-based, home working and on-site engagement with clinicians, with opportunities to contribute to system improvements and new

Qualifications

• Degree or equivalent experience required.
• Business Analysis Qualification or equivalent experience preferred.

Responsibilities

• Provide advice on Sunrise EPR use and support.
• Collaborate with IT team to resolve EPR issues.
• Support development and testing of new/updated system implementations.
• Engage with clinicians to map processes and demonstrate solutions.
• Deliver ongoing BA, configuration, and user support for go-live.

Skills

Teamwork

Prioritisation

Change management

Communication

Empathy

Clinical staff engagement

IT literacy

Education

Degree or equivalent experience

Business Analysis Qualification

Tools

Word

PowerPoint

Project

Visio

Excel

Job description

Gloucestershire Hospitals NHS Foundation Trust

Clinical Systems Configuration Specialist, Band 5

The closing date is 05 November 2026

We are looking for enthusiastic, skilled and motivated individuals to join our team of Configuration Specialists. Previous experience in healthcare information technology is not essential, although a reasonable level of IT literacy is required. We will provide all the training and development you will need to become an expert in building solutions in our Electron Patient Record for our clinical teams. So, if you are passionate about improving patient care through digital transformation, we want to hear from you.

As part of our award-winning digital team, this is an opportunity to be a part of delivering the future of the electronic patient record though a highly varied, challenging and rewarding role which includes everything from the business analysis to the presentation of the prototype solutions, to the configuration build and supporting the wards and clinical staff as your work goes live for use. You will be providing advice and guidance on the effective use of the Sunrise EPR clinical system across our hospitals. You will have the opportunity to work on new initiatives, system improvements and maintenance of the live system; as well as working with clinicians to optimise the tools we already have.

This is a great opportunity to join an innovative team at an exciting time in our digital journey.

Additional contract details: End date will be 12 months from commencement.

Main duties of the job

As Clinical Systems Configuration Specialist, you will be joining a fun and dynamic team of experts in the end to end delivery of electronic solutions which are designed to improve the safety and care of patients. You will have the opportunity to meet clinical staff to map and understand how their processes work and create and demonstrate a new and bespoke electronic patient record and its optimisations. You will then be responsible for the testing and delivery of this, as well as maintaining valued relationships to ensure they have the support and after care needed. This will also include continually developing the solutions and handling business as usual queries. In order to succeed in the role the ideal candidate will have:

• A strong team work ethic and sense of accountability
• An ability to manage priorities and conflicting deadlines whilst keeping calm in times of pressure
• An ability to plan and support short, medium & long term deliverables
• Excellent communication skills and an ability to engage with colleagues and clinicians of all levels
• A desire to improve patient care and outcomes and a passion for continuous improvement
• An ability to show empathy towards the challenges faced by staff working in an acute hospital
• An understanding of change management

About us

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Our award-winning digital team sits at the heart of the organisation, providing technical, infrastructure and system support to colleagues in all three of our hospitals. As part of the EPR team, you will play an important role in ensuring that we develop and maintain our electronic patient record, in a way that supports clinicians to deliver the best patient care. This role provides a unique opportunity to work with staff from right across the organisation and get directly involved in digital system implementations that make a difference.

Job responsibilities

This role is combines a mix of office based, home working and on site clinical engagement. You will be:

• Offering advice and guidance on the effective use of Sunrise EPR
• Working with the wider IT team to resolve EPR issues and service calls
• Supporting the creation and development of both new and updated system implementations
• Participating in business change, design, configuration, development and system testing
• Working flexibly and together with the team to achieve deliverables against plans
• Visiting clinical areas and collaborating with clinicians
• Providing on the ground support including working out of hours / nights, during system implementations
• Providing out of hours on call support on a rotational basis (on average one week in every three months).

FOR FULL RESPONSIBILITIES, PLEASE REFER TO DETAILED JOB DESCRIPTION.

Qualifications

• Degree or equivalent experience
• Evidence of continuous learning
• Business Analysis Qualification or equivalent experience

Experience

• Experience in building/managing technical systems
• Experience of implementing innovative and improvement focused solutions
• Experience in the use of an electronic clinical system
• Experience of change management
• Knowledge and expertise in a range of hospital processes, work and practices

Knowledge/ Skills

• Demonstrable knowledge of a range of Microsoft Office products such as Word, PowerPoint, Project, Visio and in particular Excel
• Proactive, takes own initiative and able to manage own workload under pressure in a fast paced and target focused environment
• Able to diagnose and solve complex problems with unpredictable interruptions
• Excellent communication and interpersonal skills with staff at all levels
• Effective presentation and workshop facilitation skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Gloucestershire Hospitals NHS Foundation Trust

£32,073 to £39,043 a year(pa, pro rata if part-time)