EPR Change Lead

Moorfields Eye Hospital, London, Fellowship; London; On-site; GBP 90,000 - 110,000; Full time

Job summary

Moorfields Eye Hospital NHS Foundation Trust is seeking an EPR Change Lead to oversee and coordinate transformation projects that enhance patient care and operational efficiency. With extensive experience required in change management, this role is vital for continuing the Trust’s digital strategy in delivering top-tier eye health services.

Qualifications

• Educated to Master’s Level or equivalent experience in Business or Management.
• Change management certification required.
• Experience in leading complex service transformation projects.

Responsibilities

• Lead and coordinate change projects within clinical and operational teams.
• Support teams to achieve objectives and embed cultural changes.
• Nurture innovation and participate in shaping EPR solutions.

Skills

Change management principles

Communication skills

Interpersonal skills

Data analysis

Team leadership

Education

Master’s Level or equivalent experience

Change Management Practitioner certification

Job description

Join to apply for the EPR Change Lead role at Moorfields Eye Hospital, London, Fellowship

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Join to apply for the EPR Change Lead role at Moorfields Eye Hospital, London, Fellowship

YOU MAKE US MORE

Join Moorfields Eye Hospital NHS Foundation Trust

At Moorfields, people’s sight matters—and so do the people who make it possible.

YOU MAKE US MORE

Join Moorfields Eye Hospital NHS Foundation Trust

At Moorfields, people’s sight matters—and so do the people who make it possible.

For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.

We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.

And we’re just getting started.

Construction is well underway on our groundbreaking new centre in Camden, a joint initiative between Moorfields Eye Hospital, UCL Institute of Ophthalmology and Moorfields Eye Charity This modern, flexible facility will bring together eye care, research, and education under one roof—enabling transformative innovation and collaboration like never before.

Could you be part of this future? Make us more.

Job Overview

This is a re-advertisement, previous applicants need not apply.

Moorfields Eye Hospital NHS Foundation Trust is undergoing an exciting phase of growth and change to fulfil the Trust’s digital strategy. An Electronic Patient Record (EPR) Solution will ensure the Trust continue to improve services we deliver around patient care. It will provide real-time information about a patient’s condition, treatment plans, diagnostic results, clinic visits and more. In addition to improving patient care, the EPR solution will optimise clinical and operational procedures across the organisation allowing us to ensure better outcomes for our patients.

Main duties of the job

The post holder will lead and coordinate change projects across clinical and operational teams using highly developed transformation and change management skills to embed service and cultural change. They will initiate and nurture innovation of new ways of working across the organisation and support teams to achieve their objectives through providing tools and techniques to deliver change in an effective and sustainable way. A key aspect of the role will involve active participation in EPR build activities, working closely with stakeholders to help shape and configure the solution in alignment with service needs. The post holder will also promote and support the culture change required to embed new ways of working and to support adoption of the EPR solution.

Working for our organisation

Moorfields Eye Hospital NHS Foundation Trust is the leading provider of eye health services in the UK and a world-class center of excellence for ophthalmic research and education. We have a reputation, developed over two centuries, for providing the highest quality ophthalmic care. Our 1,800 staff are committed to sustaining and building on our pioneering history and ensuring we remain at the cutting edge of developments in ophthalmology.

Requirements

Detailed job description and main responsibilities

Essential /

Desirable

How Tested

Education / Qualifications

• Educated to Master’s Level or equivalent level of experience (e.g. Business, Management, HR) or ability to demonstrate equivalent level of experience
• Change management methodology qualification (APMG Change Management Practitioner or equivalent certification), similar level experience
  
  

E

E

AF/I

AF/I

Experience

• Experience of leading on complex service transformation and change projects at a senior level.
• Experience of working with a wide range of stakeholders from across multiple teams, services, and organisations
• Experience of communicating highly complex, sensitive or contentious information to individuals and large groups
• Highly developed transformation knowledge with healthcare setting underpinned by theory
• Good knowledge of NHS strategy, policy, and guidance
• Good knowledge of health service management, project management and change management and redesign
• Experience of using Microsoft Office products, specifically Excel, to analyse data and draw out key issues
  
  

E

E

E

E

E

E

E

AF/I

AF/I

AF/I

AF/I

AF/I

AF/I

AF/I

Skills/Knowledge/Ability

• Experience and knowledge of change management principles, methodologies, and tools
• A solid understanding of how people go through a change and the change processes
• Good understanding and demonstrable approach to benefits management
• Excellent interpersonal and communications skills (both written and verbal) with an ability to clearly articulate messages to a variety of audiences
• Ability to lead, manage and motivate teams
• Able to disseminate information appropriately and facilitate collaborative working across a wide range of stakeholders
• Excellent organisational skills including the ability to plan and organise broad range of complex activities
• Excellent active listening skills
• Experience of devising training and development plans to support sustainable change
• Ability to use, analyse and interpret complex data and to construct correspondence and reports demonstrating high levels of accuracy and presentation
• Ability to plan and implement new ways of working and to share knowledge and experience
• Ability to demonstrate partnership working.
• Highly developed, negotiating and influencing skills, overcoming barriers to understanding and acceptance, and reaching agreements
• Knowledge of workforce re-design or service improvement methodology/tools
• Understanding of NHS Information Systems
• Knowledge of complex administrative processes
  
  

E

E

AF/I

AF/I

Personal qualities

• Self-motivated and proactive
• Ability to work to tight deadlines
• Flexible and adaptable
• Responsive to change
• Team player
• Demonstrate drive and energy
• Ability to motivate others, identify and manage resistance to change
• Ability to gain confidence and credibility of a range of professionals
• To work autonomously and as part of a team
• Proven ability to remain calm and efficient under pressure
• Highly motivated and enthusiastic to learn/develop further
• Demonstrable customer awareness
• Ability to communicate at all levels requiring tact and diplomacy to achieve results
  
  

E

AF/I

Person specification

Qualifications

Essential criteria

• Educated to Masters Level or Equivalent Experience
• Change Management Methodology (APMG Change Management Practitioner)
  
  

Experience

Essential criteria

• Experience of leading on complex service transformation and change projects at a senior level
• Experience of working with a wide range of stakeholders from across multiple teams, services, and organisations
• Experience of communicating highly complex, sensitive or contentious information to individuals and large groups
• Highly developed transformation knowledge with healthcare setting underpinned by theory
  
  

Personal Qualities

Essential criteria

• Self motivated and proactive
• Ability to work to tight deadlines
• Ability to motivate others, identify and manage resistance to change
• Proven ability to remain calm and efficient under pressure
  
  

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.

Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.

Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at [e-mail].

https://www.moorfields.nhs.uk/work-for-us

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

Documents to download

• EPR Change Lead JD (PDF, 312.6KB)
• Staff Benefits (PDF, 865.7KB)
• MEH Privacy Notice (PDF, 138.0KB)
  
  

Apply online now

Further details / informal visits contact

Name Leila Hosseini Job title EPR Operational Lead Email address [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Higher Education

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