EPOS Support Team Lead – Customer Success

100 Percent; England; On-site; GBP 40,000; Full time

Job summary

A digital services company located in High Wycombe seeks a motivated Team Leader for EPOS System Support. You will be responsible for leading a customer solutions team, managing system support, and ensuring high-quality implementation of our in-house EPOS platform. Ideal candidates will have previous leadership experience and strong problem-solving skills. A competitive salary of £40,000 plus bonuses and benefits, including a company pension and private healthcare, is offered for this office-based role.

Benefits

Company pension

Employee benefits programme

4 weeks holiday

Performance-related bonus

Private healthcare

Access to discounted products

Qualifications

• Experience leading a customer support or solutions team.
• Proficient with EPOS systems and daily operations.
• Strong communication and motivational skills.

Responsibilities

• Lead and develop a Customer Solutions team (3 direct reports).
• Oversee system support management and ticket resolution.
• Manage the full customer implementation pipeline.

Skills

Leadership

Customer service

Problem-solving

Analytical skills

Time management

Tools

Windows 11

MS Office

Excel

Job description

A digital services company located in High Wycombe seeks a motivated Team Leader for EPOS System Support. You will be responsible for leading a customer solutions team, managing system support, and ensuring high-quality implementation of our in-house EPOS platform. Ideal candidates will have previous leadership experience and strong problem-solving skills. A competitive salary of £40,000 plus bonuses and benefits, including a company pension and private healthcare, is offered for this office-based role.