Epicor Pro: Customer Experience & Systems Admin

FORDS Packaging Systems Ltd; Kempston; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Discretionary bonus

Early Friday finish - 37 hour week

25 days holiday + bank holidays

Company life insurance x 6 times

Pension 5%

Income protection after 3 years'"S"

Independent Financial Adviser access

On-site at Kempston site

Job summary

FORDS Packaging Systems Ltd is seeking an experienced Commercial Administrator to join the Customer Experience team. The role involves supporting commercial, aftersales and service activities and providing high-quality administrative support for customer enquiries.

You will manage customer communications, gather information for quotations, and work with the Service team to ensure availability of spare parts and equipment.

Qualifications

• Extensive experience using Epicor Kinetic.
• Experience with CRM systems (Salesforce is an advantage).
• Commercial acumen and knowledge of international payment methods.
• Strong Microsoft Office skills.
• Strong communication and stakeholder management skills.

Responsibilities

• Provide administrative support across the Customer Experience function and day-to-day operations.
• Offer direct customer support via telephone and email, handling enquiries and preparing proposals for FORDS products and services.
• Deliver a professional, responsive service reflecting the FORDS brand in all customer interactions.
• Collaborate with customers to capture requirements and prepare accurate quotations for spare parts and equipment.
• Coordinate with internal departments to obtain pricing, lead times and technical information.

Skills

Epicor Kinetic

CRM systems (Salesforce)

Microsoft Office

Communication

Stakeholder management

Organised and detail oriented

Job description

FORDS Packaging Systems Ltd is seeking an experienced Commercial Administrator to join the Customer Experience team. The role involves supporting commercial, aftersales and service activities and providing high-quality administrative support for customer enquiries.

You will manage customer communications, gather information for quotations, and work with the Service team to ensure availability of spare parts and equipment.