Epic Health IT Analyst II: Provider SER Coordinator

UAB Medicine; Birmingham; On-site; GBP 64,000 - 83,000; Full time

Benefits offered by this job

Educational assistance

Paid time off

Wellness programs

Parental leave

PSLF eligible

Plus more

Job summary

UAB Medicine in Birmingham, AL is seeking an Epic Analyst II to participate in the analysis, design, implementation, and ongoing support of software critical to healthcare operations. You will maintain positive relationships with stakeholders and optimize system performance to support clinical workflows.

The role requires a Bachelor's in IT or related field, 2 years of healthcare support experience, and Epic certification with timely completion.

Qualifications

• Bachelor's degree in Information Technology or a related field and two (2) years of healthcare support experience required.
• Work experience may substitute for education requirement.
• Epic certification in area of support or certification obtained within 12 weeks of completing Epic training with no more than two (2) testing attempts required.

Responsibilities

• Independently identifies and evaluates business needs and gathers requirements.
• Provides data through visualization and documentation to analyze and monitor current system functionality and evaluate new requests for functionality.
• Reviews work of peers and follows change control processes to develop, build, test, and implement planned changes.
• Maintains thorough and accurate technical and functional documentation for self. Reviews peer documentation to ensure standards are met.
• Evaluates system performance criteria and demonstrates basic knowledge of common industry concepts and practices to maintain a consistent approach to operational processes and procedures, mitigating risk related to Epic system operations.
• Maintains knowledge of systems advancements and industry best practices. Stays current on training and exams for all applicable Epic certifications.
• Performs on-call duties and provides user support by diagnosing problems and proposing solutions. Contributes to a collaborative support framework that addresses hardware, software, and process issues 24/7, demonstrating excellent customer service, teamwork, and problem-solving abilities.
• Ensures compliance and security by following policies and regulations. Participates in annual training to maintain knowledge of HIPAA, security, and other applicable regulations.

Skills

Healthcare support

Epic certification

IT knowledge

Education

Bachelor's degree in Information Technology or related field

Job description

UAB Medicine in Birmingham, AL is seeking an Epic Analyst II to participate in the analysis, design, implementation, and ongoing support of software critical to healthcare operations. You will maintain positive relationships with stakeholders and optimize system performance to support clinical workflows.

The role requires a Bachelor's in IT or related field, 2 years of healthcare support experience, and Epic certification with timely completion.