Epic Analyst II - Provider SER Coordinator

UAB Medicine; Birmingham; On-site; GBP 64,000 - 83,000; Full time

Benefits offered by this job

Educational assistance

Paid time off

Wellness programs

Parental leave

PSLF eligible

Plus more

Job summary

UAB Medicine in Birmingham, AL is seeking an Epic Analyst II to participate in the analysis, design, implementation, and ongoing support of software critical to healthcare operations. You will maintain positive relationships with stakeholders and optimize system performance to support clinical workflows.

The role requires a Bachelor's in IT or related field, 2 years of healthcare support experience, and Epic certification with timely completion.

Qualifications

• Bachelor's degree in Information Technology or a related field and two (2) years of healthcare support experience required.
• Work experience may substitute for education requirement.
• Epic certification in area of support or certification obtained within 12 weeks of completing Epic training with no more than two (2) testing attempts required.

Responsibilities

• Independently identifies and evaluates business needs and gathers requirements.
• Provides data through visualization and documentation to analyze and monitor current system functionality and evaluate new requests for functionality.
• Reviews work of peers and follows change control processes to develop, build, test, and implement planned changes.
• Maintains thorough and accurate technical and functional documentation for self. Reviews peer documentation to ensure standards are met.
• Evaluates system performance criteria and demonstrates basic knowledge of common industry concepts and practices to maintain a consistent approach to operational processes and procedures, mitigating risk related to Epic system operations.
• Maintains knowledge of systems advancements and industry best practices. Stays current on training and exams for all applicable Epic certifications.
• Performs on-call duties and provides user support by diagnosing problems and proposing solutions. Contributes to a collaborative support framework that addresses hardware, software, and process issues 24/7, demonstrating excellent customer service, teamwork, and problem-solving abilities.
• Ensures compliance and security by following policies and regulations. Participates in annual training to maintain knowledge of HIPAA, security, and other applicable regulations.

Skills

Healthcare support

Epic certification

IT knowledge

Education

Bachelor's degree in Information Technology or related field

Job description

Epic Analyst II - Provider SER Coordinator

2026-10-05T00:00:00

Birmingham

West Midlands

GB

B1 1

Any

2027-01-03T11:00:33.12

Benefits and Perks

• robust educational assistance programs
• generous paid time off
• employee assistance and wellness programs
• paid parental leave
• qualifying employer for the Public Service Loan Forgiveness (PSLF) Program
• plus more.

Job Highlights

A team of more than 600 professionals, Health System Information Services (HSIS) works to keep UAB Medicine's IT systems and infrastructure running smoothly to deliver quality and innovative care to our patients. Join our nationally ranked team at UAB Medicine, amongst the top 150 Places to Work in 2025 as ranked by Becker's Healthcare. Also, we have achieved top ratings in the Most Wired survey for a total of 21 years.

Job Description

To participate in the analysis, design, implementation, and ongoing support of software critical to healthcare operations. To maintain positive relationships with stakeholders. To optimize performance to ensure the system effectively supports healthcare operations. To stay current on technological advancements and adapt to new developments. To provide ongoing system support through on-call duties, monitoring, and maintenance.

Key Duties & Responsibilities

• Independently identifies and evaluates business needs and gathers requirements. Partners with others in support of healthcare operations to accomplish team goals.
• Provides data through visualization and documentation to analyze and monitor current system functionality as well as evaluate new requests for functionality.
• Reviews work of peers and follows change control processes to develop, build, test, and implement planned changes.
• Maintains thorough and accurate technical and functional documentation for self. Reviews peer documentation to ensure standards are met.
• Evaluates system performance criteria and demonstrates basic knowledge of common industry concepts and practices to maintain a consistent approach to operational processes and procedures, mitigating risk related to Epic system operations.
• Maintains knowledge of systems advancements and industry best practices. Stays current on training and exams for all applicable Epic certifications.
• Performs on-call duties and provides user support by diagnosing problems and proposing solutions. Contributes to a collaborative support framework that addresses hardware, software, and process issues 24/7, demonstrating excellent customer service, teamwork, and problem-solving abilities.
• Ensures compliance and security by following policies and regulations. Participates in annual training to maintain knowledge of HIPAA, security, and other applicable regulations.

Qualifications

Bachelor's degree in Information Technology or a related field and two (2) years of healthcare support experience required. Work experience may substitute for education requirement. Epic certification in area of support or certification obtained within 12 weeks of completing Epic training with no more than two (2) testing attempts required.

Why Work at UAB Medicine

We are UAB Medicine, Alabama's largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year - from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, many other sites of care, and a team of over 2,000 physicians.

Our key facilities include UAB Hospital - ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state's first ACS-verified Level I adult trauma center and only Magnet-designated hospital - along with UAB Hospital-Callahan Eye and five UAB St. Vincent's hospitals serving central Alabama. UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you're seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there's a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you'll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.

We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.
#s1-Gen
procedures, mitigating risk related to Epic system operations. 6. Maintains knowledge of systems advancements and industry best practices. Stays current on training and exams for all applicable Epic certifications. 7. Performs on-call duties and provides user support by diagnosing problems and proposing solutions. Contributes to a collaborative support framework that addresses hardware, software, and process issues 24/7, demonstrating excellent customer service, teamwork, and problem-solving abilities. 8. Ensures compliance and security by following policies and regulations. Participates in annual training to maintain knowledge of HIPAA, security, and other applicable regulations. 9. Ensures compliance and security by following policies and regulations. Participates in annual training to maintain knowledge Qualifications Bachelor's degree in Information Technology or a related field and two (2) years of healthcare support experience required. Work experience may substitute for education requirement. Epic certification in area of support or certification obtained within 12 weeks of completing Epic training with no more than two (2) testing attempts required. Why Work at UAB Medicine We are UAB Medicine, Alabama's largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year - from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, many other sites of care, and a team of over 2,000 physicians. Our key facilities include UAB Hospital - ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state's first ACS-verified Level I adult trauma center and only Magnet-designated hospital - along with UAB Hospital-Callahan Eye and five UAB St. Vincent's hospitals serving central Alabama. UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you're seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there's a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you'll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff #J-18808-Ljbffr