Patient Placement Representative - Nights * 7p - 7a

Medical University of South Carolina; East Midlands; On-site; GBP 19,000 - 27,000; Full time

Job summary

Medical University of South Carolina seeks a dedicated Patient Placement Representative for the Admissions Transfer Center. This role supports admissions and transfers across a 16-hospital system, handling patient access, registration, and insurance verification to ensure timely admissions.

The position requires a high school diploma (GED) and 2 years in a medical/healthcare or customer-focused setting; EPIC experience is preferred.

Qualifications

• High school diploma or equivalent (GED) and two years of work experience in a medical office, call center, healthcare entity and/or customer service environment.
• EPIC experience is preferred; familiarity with registering patients, insurance knowledge and customer service.
• Demonstrated professionalism with ability to work with coworkers and MUSC community.
• Ability to prioritize and coordinate multiple tasks in a busy environment.
• Experience with computers and technology including Windows, Excel, and intranet/internet navigation.
• Strong verbal, written, proactive problem solving and presentation skills.
• Ability to work in a self-directed manner while interacting with customers and providers.

Responsibilities

• Perform patient access and registration functions for the MUSC system.
• Provide high level customer service to MUSC clients and team members from multiple entities.
• Prepare patient accounts for billing to maximize payments.
• Facilitate timely completion of Admit Transfer Center registration and Telehealth appointments.
• Verify insurance data and patient demographics for pre-admission and admission.

Skills

EPIC experience

Customer service

Registration & billing

Windows

Excel

Communication

Problem solving

Self-directed work

Education

High school diploma or GED

Tools

EPIC

Windows

Excel

Intranet/Internet navigation

Job description

Job Description Summary

***** Position Schedule - Nights 7p - 7a ******

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC000274 CHS OH - Bed Management (Main)

Pay Rate Type

Hourly

Pay Grade

Health-20

Scheduled Weekly Hours

40

Work Shift

Nights (United States of America)

Job Description

MUSC is seeking a dedicated and skilled Patient Placement Representative for our high-volume Admissions Transfer Center. This elite team of professionals is the hub for all admissions and transfers across our 16-hospital system in South Carolina and manages approximately 2000 beds, coordinating approximately 1500 transfers monthly and 1000 phone calls daily.

The Patient Placement Representative will operate as a high-functioning administrator to assist with:

• Perform patient access and registration functions for the MUSC system.


• Provide a high level of customer service to MUSC clients and team members from multiple entities.


• Perform verification and preparation of patient accounts for billing to maximize payment for MUSC Health.


• Facilitate the timely completion of the Admit Transfer Center registration process and Telehealth appointments.


• This position processes patient pre-admission and admission demographics as well as verifying insurance data.

Additional Job Description

Required Education and Experience:

High school diploma or equivalent (GED) and two years of work experience in a medical office, call center, healthcare entity and/or customer service business environment.

Preferred Requirements:

EPIC user experience desired Experience with registering patients, insurance knowledge and customer service.

Demonstrated professionalism with the ability to work well with coworkers and other members of the MUSC community

Ability to be supportive and motivate others and work well under pressure.

The ability to prioritize and coordinate multiple tasks in a busy environment.

Experience with computers and technology including Windows, Excel, and Intranet/Internet navigation tools essential.

Strong demonstrated verbal, written, proactive problem solving and presentation skills.

Ability to work in self-directed manner while interacting with customers, physicians and departmental partners.

Shift Information:

• 0.9 FTE, 36 hours/week


• Three, 12-hour shifts (Night Shift)


• 7:00pm – 7:00am


• Rotating Holidays, Weekends, and Storm Coverage required for all positions

Physical Requirements:

(C) Continuous - 6-8 hours per shift; 2) (F) Frequent - 2-6 hours per shift; 3) (I) Infrequent - 0-2 hours per shift Ability to perform job functions while standing. (C). Ability to perform job functions while sitting. (C) Ability to perform job functions while walking. (Continuous) Ability to climb stairs. (I) Ability to work indoors. (C) Ability to work outside in temperature extremes. (I) Ability to work from elevated areas. (F) Ability to work in confined/cramped spaces. (F) Ability to perform job functions from kneeling positions. (I) Ability to bend at the waist. (C) Ability to twist at the waist. (F) Ability to squat and perform job functions. (F) Ability to perform pinching operations. (F) Ability to perform gross motor activities with fingers and hands. (C) Ability to perform firm grasping with fingers and hands. (C) Ability to perform fine manipulation with fingers and hands. (C) Ability to reach overhead. (F) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (C) Ability to fully use both legs. (C) Ability to use lower extremities for balance and coordination. (F) Ability to reach in all directions. (C) Ability to lift and carry 50 lbs. unassisted. (I) Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted. (I) Ability to lift from 36 to overhead 25 lbs. (I) Ability to exert up to 50 lbs. of force. (F) Examples include: To transfer a 100 lb. patient that can not assist in the transfer requires 50 lbs. of force. For every 100 additional pounds, assistance will be required from another healthcare worker. 20 lbs. of force is needed to push a 400 lb. patient in a wheelchair on carpet. 25 lbs. of force is required to push a stretcher with a patient with one hand. Ability to maintain vision 20/40 corrected. (C) Ability to see and recognize objects close at hand or at a distance. (C) Ability to match or discriminate between colors. (C) Ability to determine distance/relationship between objects; depth perception. (C) Good peripheral vision capabilities. (C) Ability to maintain hearing acuity, with correction. (C) Ability to perform gross motor functions with frequent fine motor movements. (C) Ability to deal effectively with stressful situations. (C) Ability to work rotating shifts. (F) Ability to work overtime as required. (F) Ability to work in a latex safe environment. (C) *Ability to maintain tactile sensory functions. (C) *(Selected Positions) *Ability to maintain good olfactory sensory function. (C) *(Selected Positions) *Ability to be qualified physically for respirator use, initially and as required. (C) (Selected Position

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees