Environmental Services Admin & Customer Support Specialist

Confidential; Lyndhurst; On-site; GBP 28,000 - 31,000; Part time

Job summary

Confidential is seeking a Business Support Officer to join our Environmental Services team in Lyndhurst. This role provides essential administrative and customer support across licensing and regulatory services.

You will handle inquiries by phone, email and web chat, log requests, process payments, reconcile cards and manage purchase orders while keeping records accurate and coordinating meetings and deadlines.

Qualifications

• 3 GCSEs (or equivalent) at grade C/4 or above, including English and Mathematics.
• Substantial experience working in a busy office administration environment.
• Good working knowledge of Microsoft Office 365, including Word, Excel, Outlook and PowerPoint.
• Excellent interpersonal skills and the ability to deal with difficult or sensitive enquiries calmly and professionally.
• Strong attention to detail and the ability to manage competing priorities independently.

Responsibilities

• Be a key point of contact for residents, businesses and colleagues via phone, email and web chat.
• Accurately log enquiries, provide clear operational guidance and refer complex regulatory matters to specialist officers.
• Prepare licences, process payments, reconcile corporate credit cards and manage purchase orders.
• Manage specific workflows, including pest control enquiries and administrative processes supporting local testing and animal welfare services.
• Coordinate meetings, record actions, schedule compliance reminders and keep database records accurate and up to date.

Skills

Communication skills

Organisational skills

Customer service

Microsoft Office 365

Education

GCSEs including English and Maths

Tools

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Job description

Confidential is seeking a Business Support Officer to join our Environmental Services team in Lyndhurst. This role provides essential administrative and customer support across licensing and regulatory services.

You will handle inquiries by phone, email and web chat, log requests, process payments, reconcile cards and manage purchase orders while keeping records accurate and coordinating meetings and deadlines.