Entry-Level Network Support Engineer

Crg Tec; Alwalton; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Private healthcare

25 days holiday

Pension

Job summary

Crg Tec is recruiting for a 1st Line Technical Support role in Peterborough. You will handle customer broadband issues, perform initial diagnostics and guide users through basic networking problems.

The role emphasizes learning networking concepts with on-site, full-time shifts and a rotating schedule that keeps Fridays/Saturdays off periodically. No extensive experience required, but curiosity and customer empathy are essential.

Qualifications

• 6–12 months in IT support with exposure to networking
• Graduate in Computer Networks welcomed

Responsibilities

• Handle first-line diagnostics and troubleshoot customer broadband/connectivity issues
• Take initial calls, ask the right questions and document the fault
• Escalate complex issues to 2nd/3rd line while owning the case

Skills

IT support basics

Networking fundamentals

Education

Computer Networks degree

Tools

Network monitoring tools

Job description

Crg Tec is recruiting for a 1st Line Technical Support role in Peterborough. You will handle customer broadband issues, perform initial diagnostics and guide users through basic networking problems.

The role emphasizes learning networking concepts with on-site, full-time shifts and a rotating schedule that keeps Fridays/Saturdays off periodically. No extensive experience required, but curiosity and customer empathy are essential.