Entry-Level IT Support Technician (On-site)

FinTrU; Derry/Londonderry; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Industry-leading, family-focused poli­

Progressive health & wellbeing poli­

Industry-leading learning & dev策略

Diverse and inclusive social and文化

Job summary

FinTrU is seeking an IT Support Technician for its Derry/Londonderry office. This entry-level role offers the chance to develop technical skills within a supportive environment and to become the first point of contact for colleagues needing technical assistance.

Based on-site, you will deliver a high-quality IT support service across the business, handling hardware, software, and room technology, and escalating complex issues as needed.

Qualifications

• Previous experience in IT support, service desk or helpdesk environment.
• An IT-related qualification, apprenticeship or certification.
• Demonstrable hands-on experience with Microsoft technologies through projects, study or practical application.

Responsibilities

• Provide first-line technical support to colleagues across the business.
• Set up and maintain user accounts and access permissions.
• Support device deployment and management using Microsoft technologies.
• Resolve service desk incidents and requests in line with agreed processes.
• Provide on-site support for hardware, software and meeting room technology.
• Escalate complex issues to senior team members where required.
• Assist with routine infrastructure checks and maintenance activities.
• Deliver excellent customer service and ensure a positive user experience.

Skills

Strong communication

Customer focus

Willingness to learn

Problem solving

Education

IT-related qualification

Tools

Microsoft technologies

Job description

FinTrU is seeking an IT Support Technician for its Derry/Londonderry office. This entry-level role offers the chance to develop technical skills within a supportive environment and to become the first point of contact for colleagues needing technical assistance.

Based on-site, you will deliver a high-quality IT support service across the business, handling hardware, software, and room technology, and escalating complex issues as needed.