IT Support Technician

FinTrU; Derry/Londonderry; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Industry-leading, family-focused poli­

Progressive health & wellbeing poli­

Industry-leading learning & dev策略

Diverse and inclusive social and文化

Job summary

FinTrU is seeking an IT Support Technician for its Derry/Londonderry office. This entry-level role offers the chance to develop technical skills within a supportive environment and to become the first point of contact for colleagues needing technical assistance.

Based on-site, you will deliver a high-quality IT support service across the business, handling hardware, software, and room technology, and escalating complex issues as needed.

Qualifications

• Previous experience in IT support, service desk or helpdesk environment.
• An IT-related qualification, apprenticeship or certification.
• Demonstrable hands-on experience with Microsoft technologies through projects, study or practical application.

Responsibilities

• Provide first-line technical support to colleagues across the business.
• Set up and maintain user accounts and access permissions.
• Support device deployment and management using Microsoft technologies.
• Resolve service desk incidents and requests in line with agreed processes.
• Provide on-site support for hardware, software and meeting room technology.
• Escalate complex issues to senior team members where required.
• Assist with routine infrastructure checks and maintenance activities.
• Deliver excellent customer service and ensure a positive user experience.

Skills

Strong communication

Customer focus

Willingness to learn

Problem solving

Education

IT-related qualification

Tools

Microsoft technologies

Job description

Job Details: IT Support Technician - Derry/Londonderry

Full details of the job.

Vacancy Name

Vacancy No

Vacancy No VN755

Location City

Overview of Role

Overview of Role We are looking for a motivated IT Support Technician. This is an excellent entry-level opportunity for someone early in their IT career who is keen to develop their technical skills in a supportive environment. As the first point of contact for colleagues requiring technical assistance, you will help deliver a high-quality IT support service across the business.

FinTrU is a trusted provider of specialist Client Lifecycle Management services across KYC, Compliance, Risk and Legal. We combine deep domain expertise, highly skilled delivery teams, and scalable operations models to help organisations navigate complex regulations and operate with confidence. We employ 1,300 people across Belfast, Derry/Londonderry, Letterkenny, London, New York and Porto, supporting clients throughout EMEA, APAC and the Americas.
This role is based on-site at our Derry/Londonderry office.
Key responsibilities:

• Provide first-line technical support to colleagues across the business
• Set up andmaintainuser accounts and access permissions
• Support device deployment and management using Microsoft technologies
• Resolve service desk incidents and requests in line with agreed processes
• Provide on-site support for hardware,softwareand meeting room technology
• Escalate complex issues to senior team members whererequired
• Assistwith routine infrastructure checks and maintenance activities
• Deliver excellent customer service and ensure a positive user experience

Required Experience:

• Previousexperience in IT support, servicedeskor helpdesk environment
• An IT-related qualification,apprenticeshipor certification
• Demonstrable hands-on experience with Microsoft technologies through projects,studyor practical application

In addition, candidates mustpossessstrong communicationskills, a customer-focusedapproachand a genuine desire to build a career in IT.

Desirable Experience:

• Exposure to Microsoft 365 technologies such as Azure, Intune, Exchange, SharePoint or Teams
• Awareness of IT Service Management concepts such as Incident Management and Asset Management
• Experience using ticketing or service desk tools
• Previous customer-facing support experience

You should be able to demonstrate the following skills:

• Genuine interest in IT and technology
• Strong communication and customer service skills
• Positive attitude and willingness to learn
• Ability to troubleshoot and solve problems
• Goodorganizationalskills and attention to detail
• Comfortable working independently and as part of a team

At FinTrU, our people are at the heart of everything we do. We recognise that our success is driven by our employees, who consistently bring our values to life through a commitment to excellence in delivery.
We are committed to investing in our people, supporting continuous professional development and creating an environment where you can grow your skills, progress your career, and realise your full potential within a high-performing and supportive team.

Please refer to our candidate privacy notice for information on how we collect and use your personal data: Candidate Privacy Notice | FinTrU

Benefits

• Industry-leading, family-focused policies
• Progressive health & wellbeing policies
• Industry-leading learning & development strategy
• Diverse and inclusive social and cultural calendar
• Innovative sabbatical policies, including ‘FinTrU Unplugged’ [a 4-week paid sabbatical]

Compensation Summary

• Annual salary review
• Discretionary performance-related bonus scheme