Entry-Level Hybrid Customer Experience Specialist

Morgan McKinley; Farnham; Hybrid; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday

Pension

Discounts on company products

On-site parking

Job summary

Morgan McKinley is seeking a Customer Service Representative near Aldershot. The role is 37.5 hours per week, Monday to Friday, with 3 days in the office and 2 at home.

Salary up to £28k with a comprehensive benefits package including an annual bonus, hybrid working, 25 days holiday plus Bank Holidays, pension, product discounts, and on-site parking. The role emphasises written communication across email and chat rather than telephone work.

Qualifications

• Entry level role open to recent graduates and college leavers.

Responsibilities

• Respond to customer enquiries via website, email, social media, live chat and phone in a professional, timely manner.
• Collaborate with other departments to resolve queries as the first point of contact for customers.
• Manage customer requests related to pricing, product specifications, deliveries, complaints and general queries.
• Investigate and resolve customer complaints including faulty products and late deliveries.
• Adhere to Service Level Agreements to maintain high standards of service.

Skills

Customer service

Written communication

Multitasking

Cross-functional collaboration

Education

Recent graduate

Job description

Morgan McKinley is seeking a Customer Service Representative near Aldershot. The role is 37.5 hours per week, Monday to Friday, with 3 days in the office and 2 at home.

Salary up to £28k with a comprehensive benefits package including an annual bonus, hybrid working, 25 days holiday plus Bank Holidays, pension, product discounts, and on-site parking. The role emphasises written communication across email and chat rather than telephone work.