Customer Service Representative

Morgan McKinley; Farnham; Hybrid; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday

Pension

Discounts on company products

On-site parking

Job summary

Morgan McKinley is seeking a Customer Service Representative near Aldershot. The role is 37.5 hours per week, Monday to Friday, with 3 days in the office and 2 at home.

Salary up to £28k with a comprehensive benefits package including an annual bonus, hybrid working, 25 days holiday plus Bank Holidays, pension, product discounts, and on-site parking. The role emphasises written communication across email and chat rather than telephone work.

Qualifications

• Entry level role open to recent graduates and college leavers.

Responsibilities

• Respond to customer enquiries via website, email, social media, live chat and phone in a professional, timely manner.
• Collaborate with other departments to resolve queries as the first point of contact for customers.
• Manage customer requests related to pricing, product specifications, deliveries, complaints and general queries.
• Investigate and resolve customer complaints including faulty products and late deliveries.
• Adhere to Service Level Agreements to maintain high standards of service.

Skills

Customer service

Written communication

Multitasking

Cross-functional collaboration

Education

Recent graduate

Job description

We have a fantastic opportunity for a customer focused individual to join a successful, growing company near Aldershot in the role of Customer Service Representative. This role is 37.5 hours a week working Monday - Friday with 3 days a week in the office and 2 days a week from home.

Alongside a competitive salary of up to £28k the position comes with excellent benefits including annual bonus, hybrid working, 25 days holiday plus Bank Holidays, pension, discounts on company products, on sire parking, excellent opportunities for career progression and more.

The focus of the role is to respond to customer enquiries and provide an excellent customer experience across all touchpoints. Please note that this is NOT a telephone based role, most of the work is written communication, over email and chat.

Responsibilities include:

• Respond to all customer enquiries via the website, email, social media, live chat and phone, ensuring a professional, timely reply
• Work closely with other departments to find answers to queries and act as the first point of contact for the customer
• Manage customer requests relating to pricing, product specifications, deliveries, complaints and general queries
• Investigate and resolve customer complaints including faulty products and late delivery
• Work within Service Level Agreements to ensure that you consistently achieve high standards of service

The successful candidate will have a real passion for customer service and the desire to go above and beyond to deliver an outstanding customer experience. This is an entry level role and we are open to applications from recent graduates and college leavers as well as more experienced candidates.