Entry-Level Field Support Advisor – CRM & Customer Care

Eco-Approach-Ltd; London Borough of Bromley; On-site; GBP 21,000 - 25,000; Full time

Job summary

Eco Approach Ltd is seeking an entry-level Customer Service Advisor to support field-based engineers and act as a primary contact for queries. You will handle inbound/outbound calls, emails, and chats, provide admin support, keep records in the CRM, and help engineers resolve issues efficiently.

A proactive team player with good communication and computer skills is ideal; GCSEs in English and Maths are required.

Qualifications

• GCSEs in English and Maths or equivalent qualifications.
• Experience in a customer service role is advantageous but not essential.
• Strong communication skills, both verbal and written.
• Proficient in using computer systems.
• Willingness to learn.

Responsibilities

• Act as the first point of contact for all inbound calls, handling enquiries professionally and directing calls to the appropriate person or department.
• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Provide day-to-day administrative support to field-based engineers
• Build and maintain positive working relationships with engineers and assist with their queries
• Deliver a high standard of customer service, ensuring all information requests are handled promptly
• Communicate effectively and professionally with customers, clients, and other stakeholders
• Keep the CRM system updated with accurate task progress and completion details

Skills

Communication

Customer service

Teamwork

Independent work

IT literacy

Education

GCSE English and Maths

Tools

CRM software

Job description

Eco Approach Ltd is seeking an entry-level Customer Service Advisor to support field-based engineers and act as a primary contact for queries. You will handle inbound/outbound calls, emails, and chats, provide admin support, keep records in the CRM, and help engineers resolve issues efficiently.

A proactive team player with good communication and computer skills is ideal; GCSEs in English and Maths are required.