Entry-Level Cruise Sales Advisor — Commission Eligible

Fred. Olsen Cruise Lines; Ipswich; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

AXA Health medical

Life Assurance

Enhanced maternity and paternity pay

Discounted holidays and cruises

Retail discounts

Boost Benefits scheme

Opportunity to earn commission

Job summary

Fred. Olsen Cruise Lines in Ipswich is seeking a Trainee Cruise Sales Consultant to join our Reservations team.

The role involves handling customer enquiries, reservations, and promoting our cruise products with a friendly, professional telephone manner. You will receive full product training with our Learning and Development team; GCSE-level education required; sales or customer service experience is beneficial.

Qualifications

• Educated to GCSE-level with Maths and English at grade C/4.
• Computer literate and quick to learn new systems.
• Passionate about travel and destinations.
• Highly organised and deadline driven.
• Sales or customer service experience is beneficial.

Responsibilities

• Dealing with customer enquiries and reservations in a polite and professional manner.
• Building and maintaining your own knowledge library on rates, prices and terms of business.
• Effectively promoting all relevant Fred. Olsen products to customers.
• Confirming bookings and upselling all relevant products.
• Selling the Fred. Olsen products and brand to customers.

Skills

Communication skills

Telephone etiquette

Organisational skills

Sales experience

Education

GCSE-level (Maths & English C/4)

Tools

MS Office

CRM software

Job description

Fred. Olsen Cruise Lines in Ipswich is seeking a Trainee Cruise Sales Consultant to join our Reservations team.

The role involves handling customer enquiries, reservations, and promoting our cruise products with a friendly, professional telephone manner. You will receive full product training with our Learning and Development team; GCSE-level education required; sales or customer service experience is beneficial.