Trainee Cruise Reservations & Guest Services Advisor

Fred. Olsen Cruise Lines Ltd; Ipswich; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

AXA Health

Life Assurance

Enhanced maternity/paternity pay

Discounted holidays and cruises

Retail discounts

Boost Benefits scheme

Job summary

Fred. Olsen Cruise Lines in Ipswich seeks a Trainee Cruise Advisor to deliver seamless service across Reservations, Guest Services and Live Chat, handling bookings and enquiries across multiple channels. You will also have the chance to earn commission on top of your basic salary.

This permanent, full-time role (35 hours/week, Mon-Fri and alternating Saturdays) includes a structured training programme and benefits such as AXA Health, Life Assurance and travel discounts.

Qualifications

• Experience in a customer service or sales environment handling telephone, email or live chat enquiries.
• Educated to GCSE-level or equivalent, with a C or 4 in Maths and English.
• Excellent verbal and written communication skills.
• Empathetic, professional and confident communicator.
• Able to build rapport with guests and agents; strong problem-solving head.
• Multitask across multiple systems and channels.
• Strong attention to detail.
• Willingness to learn and develop across multiple functions.

Responsibilities

• Handle inbound and outbound reservations enquiries from guests and travel agent partners.
• Create, amend and manage cruise bookings accurately and efficiently.
• Promote and sell Fred. Olsen cruises, cabins, upgrades, packages and ancillary products.
• Respond to guest enquiries via phone, email and live chat.
• Resolve guest concerns and service issues professionally and empathetically.
• Deliver an engaging and professional live chat experience.
• Identify sales opportunities through live chat conversations.

Skills

Customer service

Sales

Live chat

Reservation handling

Education

GCSEs (Maths & English)

Tools

CRM systems

Job description

Fred. Olsen Cruise Lines in Ipswich seeks a Trainee Cruise Advisor to deliver seamless service across Reservations, Guest Services and Live Chat, handling bookings and enquiries across multiple channels. You will also have the chance to earn commission on top of your basic salary.

This permanent, full-time role (35 hours/week, Mon-Fri and alternating Saturdays) includes a structured training programme and benefits such as AXA Health, Life Assurance and travel discounts.