Entry-Level Credit Controller: Central Collections

IVC Evidensia; Bristol; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Structured onboarding and comprehensive training

26 days annual leave

Cycle to Work scheme

Discretionary Bonus

Dog Friendly office

Free parking available at Head Office

Job summary

IVC Evidensia in Bristol is seeking an entry-level Credit Controller to support veterinary practices by managing outstanding balances. You'll engage with clients professionally, helping them find suitable repayment solutions while ensuring excellent customer service.

The position offers a strong foundation for a career in collections or customer operations, with clear opportunities for progression into more advanced roles.

Qualifications

• Experience in a customer service or client-facing role.
• Strong communication skills to handle challenging conversations.
• Good numeracy and literacy abilities.
• Willingness to learn and adapt based on feedback.

Responsibilities

• Manage client accounts via phone, email, and written communication.
• Engage clients to agree on suitable repayment solutions.
• Ensure accurate case resolution using established processes.
• Follow policies and maintain accurate documentation.

Skills

Customer service experience

Strong communication skills

Attention to detail

Numeracy and literacy skills

Job description

IVC Evidensia in Bristol is seeking an entry-level Credit Controller to support veterinary practices by managing outstanding balances. You'll engage with clients professionally, helping them find suitable repayment solutions while ensuring excellent customer service.

The position offers a strong foundation for a career in collections or customer operations, with clear opportunities for progression into more advanced roles.