Credit Controller – Central Collections & Client Care

Ivc; Bristol; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

26 days annual leave

Cycle to Work scheme

Pension

Discretionary Bonus

Discounted staff pet care

Dog Friendly Office

Free Parking

Job summary

IVC Evidensia in Bristol is seeking a Credit Controller for our Central Collections team. You will manage client accounts through inbound and outbound contact, agree repayment solutions and resolve cases efficiently while upholding service standards.

This entry-level role offers development pathways into senior and leadership positions, with emphasis on customer service, compliance and quality. You'll work in a supportive environment that values professionalism, empathy and continuous

Qualifications

• Experience in customer service, contact centre, collections or client-facing role.
• Confident communicator with the ability to handle sensitive conversations calmly and professionally.
• Strong attention to detail with the ability to follow processes and maintain accurate records.
• Basic numeracy and literacy skills, comfortable using systems and technology.
• Willingness to learn, develop and take on feedback.

Responsibilities

• Manage client accounts through inbound and outbound communication channels (phone, email and letters).
• Engage with clients to understand circumstances and agree appropriate repayment solutions.
• Resolve assigned cases through standard processes with timely, accurate outcomes.
• Maintain a professional, empathetic and customer-focused approach in all interactions.

Skills

Customer service experience

Strong communication skills

Attention to detail

Numeracy

Willingness to learn

Job description

IVC Evidensia in Bristol is seeking a Credit Controller for our Central Collections team. You will manage client accounts through inbound and outbound contact, agree repayment solutions and resolve cases efficiently while upholding service standards.

This entry-level role offers development pathways into senior and leadership positions, with emphasis on customer service, compliance and quality. You'll work in a supportive environment that values professionalism, empathy and continuous