Entertainments Supervisor

Berkshire News; Hall; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Gym

60% discount on onsite food

Pension scheme

In-house and external training and dev

28 days annual leave

Cycle to work scheme

Discounts at Warner brands

Employee assistance programme

Free parking

Diversity and inclusion values

Job summary

Warner Hotels is seeking an Entertainment Supervisor for Thoresby Hall. The role blends operational leadership with guest-focused entertainment delivery and on-shift coordination to ensure a memorable guest experience.

You will lead teams across departments, handle guest queries professionally, and manage health and safety while supporting cost control and upselling opportunities.

Qualifications

• Experience in entertainment operations or supervisory roles.
• Strong communication and leadership skills.
• Ability to adapt quickly in a fast-paced environment.

Responsibilities

• Act as on-shift leader for the entertainment department.
• Coordinate with managers to resolve issues promptly.
• Provide guest-focused service and handle queries, VIPs and special requests.

Skills

Live event coordination

Guest engagement

Leadership

Communication

Problem solving

Tools

Stage & event tech basics

Job description

Join our team at Thoresby Hall, part of the Warner Hotels Group. This 221-bedroom hotel features original architecture, a Great Hall with deep armchairs, and overlooks acres of classic parkland.

Warner Hotels are recruiting for an Entertainment Supervisor. This is a performer-based role, ideal for someone who thrives on stage, enjoys engaging with guests, and has a passion for delivering memorable entertainment experiences. The role combines operational leadership with a practical, guest-focused approach, making sure every detail is well managed while responding effectively to any challenges that arise.

Responsibilities

Operational Oversight

• Act as theonshiftleader acrossthedepartment.
• Monitor operational standards and efficiency in all areas.
• Coordinate with department managers to resolve issues promptly.

Guest Service & Experience

• Serve as the main guest contact during the shift.
• Handle queries, complaints, VIPs, and special requests professionally.
• Maintain visibility in public areas to support engagement and satisfaction.

Team Support & Leadership

• Provide onshift support and guidance to teams across all departments.
• Reallocate resources during busy periods tomaintainservice levels.
• Motivate teams and lead by example with a positive, collaborative approach.

Health, Safety & Compliance

• Ensure adherence to H&S regulations, hygiene standards, and company policies.
• Act as the person responsible for emergency procedures, fire safety, and first aid.
• Complete incident reports and elevate as needed.

Financial & Commercial Awareness

• Monitor upselling opportunities across rooms, F&B, leisure, and retail.
• Ensure correct cash handling and billing processes.
• Support cost control while protecting guest experience.

Communication & Reporting

• Conduct thorough shift handovers to ensure smooth continuity.
• Prepare shift reports on key events, feedback, and challenges.
• Communicate urgent matters to senior leadership promptly.

Event & Function Support

• Liaise withorganisersand internal teams to ensure requirements are met.

Problem Solving & Crisis Management

• Take decisive action during emergencies or unexpected issues.
• Coordinate teams tominimisedisruption and ensure guest safety

Behaviours,Skills& Experience

• Strong knowledge of live event coordination and technical requirements.
• Ability to adapt quickly and manage priorities in a fast-paced environment.
• Previous experience in entertainment operations or supervisory roles.
• Excellent communication and leadership skills.
• Commercial awareness and understanding of guest experience impact.

Why Work for Warner Hotels?

• Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards

Ready to discover your glow?

Be part of something more than a hotel where your personality shines and your ideas matter.

At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require.

If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: [e-mail]