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inploi; Studley CP; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Gym & leisure facilities

Discounted food onsite

Pension scheme

Career development opportunities

28 days annual leave

Cycle to Work

Employee discounts

Assistance programmes

Job summary

Warner Hotels is seeking a Food & Beverage Supervisor at Studley Castle in Warwickshire. The role leads service shifts, coaches teams, and maintains high standards to deliver memorable dining experiences. Salary is 28,594 per annum and comes with benefits within a historic 209-bedroom hotel.

You will work closely with managers to ensure smooth restaurant and bar operations, exceptional guest interactions, and compliance with safety, hygiene, and financial controls.

Qualifications

• Previous experience in food and beverage or hospitality operations.
• Knowledge of food safety and hygiene standards; Level 3 food safety certificate desirable.
• Excellent communication and problem-solving abilities.
• Strong leadership skills with the ability to motivate and guide a team.

Responsibilities

• Lead service shifts and supervise colleagues across restaurant and bar operations.
• Handle guest queries, complaints, VIPs and special requests with professionalism.
• Ensure compliance with health and safety regulations and company policies.
• Monitor upselling opportunities and manage cash handling and billing processes.
• Prepare shift handovers and reports; communicate urgent matters to senior leadership.
• Coordinate with managers and teams to meet guest needs and maintain service levels.

Skills

Hospitality operations

Communication skills

Leadership

Food safety knowledge

Education

Level 3 Food Safety Certificate

Job description

Join our team at Studley Castle, part of the Warner Hotels Group. This 209-bedroom hotel with 180 years of history offers modern facilities including a spa, cabaret dining restaurant, and beautiful grounds in rural Warwickshire.

Salary 28,594 per annum

Warner Hotels are recruiting for a Food & Beverage Supervisor. This key role within our Food & Beverage team is responsible for leading service shifts, ensuring exceptional guest experiences, and supporting the smooth operation of our restaurants and bars.

As a Food & Beverage Supervisor at Warner Hotels, you'll be the face of hospitality during your shift, leading from the front to deliver outstanding service. You'll support, coach, and motivate your team, maintain high operational standards, and ensure every guest enjoys the warm welcome and memorable dining experience that Warner Hotels is known for. Working closely with managers and team leaders, you'll help drive service excellence while creating unforgettable moments for our guests.

Responsibilities

Operational Oversight

• Act as theon shiftleader across the department.
• Monitor operational standards and efficiency in all areas.
• Coordinate with department managers to resolve issues promptly.
• Provide onshift support and guidance to teams across all departments.
• Reallocate resources during busy periods tomaintainservice levels.
• Motivate teams and lead by example with a positive, collaborative approach.

Guest Service & Experience

• Serve as the main guest contact during the shift.
• Handle queries, complaints, VIPs, and special requests professionally.
• Maintain visibility in public areas to support engagement and satisfaction.

Health, Safety & Compliance

• Ensure adherence to H&S regulations, hygiene standards, and company policies.
• Act as the person responsible for emergency procedures, fire safety, and first aid.
• Complete incident reports and escape as needed.

Financial & Commercial Awareness

• Monitor upselling opportunitiesacross F&B and retail.
• Ensure correct cash handling and billing processes.
• Support cost control while protecting guest experience.

Communication & Reporting

• Conduct thorough shift handovers to ensure smooth continuity.
• Prepare shift reports on key events, feedback, and challenges.
• Communicate urgent matters to senior leadership promptly.
• Liaise withorganisersand internal teams to ensure requirements are met.

Problem Solving & Crisis Management

• Take decisive action during emergencies or unexpected issues.
• Coordinate teams tominimisedisruption and ensure guest safety

Behaviours,Skills& Experience

• Previousexperience in food and beverage or hospitality operations.
• Knowledge of food safety and hygiene standards–Level 3food safety certificate would be desirable
• Excellent communication and problem-solving abilities
• Strong leadership skills with the ability to motivate and guide a team.

Why Work for Warner Hotels?

• Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards

Ready to discover your glow?

Be part of something more than a hotel — where your personality shines and your ideas matter.

At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require.

If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: [e-mail]