Entertainment General Manager

Southampton Football Club; Southampton; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a leading entertainment venue as the General Manager, where you'll oversee operations and drive performance in a dynamic environment. This role is pivotal in shaping the visitor experience while managing budgets and KPIs. You'll lead a passionate team, implement strategic initiatives, and ensure compliance with regulations. Enjoy a competitive benefits package, including free match tickets, health initiatives, and generous holiday allowances. If you're a strategic thinker with strong leadership skills, this is your chance to make an impact in a vibrant setting.

Benefits

Access to x2 free match tickets for every home league game

Health & Wellbeing initiatives

Discounted merchandise

26 days’ holiday plus birthday off

Contributory Pension Scheme

Worldwide Travel Insurance

Learning & Development opportunities

Free onsite parking

Cycle to Work Scheme

Collaborative working culture

Qualifications

• Proven experience in a management role within a customer-focused environment.
• Ability to manage budgets and financial reports effectively.

Responsibilities

• Oversee day-to-day operations and ensure efficient resource allocation.
• Develop operational strategies for long-term growth and profitability.

Skills

Strategic Thinking

Financial Acumen

Leadership

Communication Skills

Problem Solving

Data Analysis

Education

Degree in Business Management

MBA or equivalent

Tools

ERP Systems

CRM Software

Microsoft Office Suite

Job description

Be part of our journey...

Location: St Mary’s Stadium, Southampton

Hours: Full Time - No set hours

Contract Type: Permanent

Criminal Record Check: DBS Basic

What is the role?

We have a brand new position as a General Manager of the entertainment facility at Southampton Football Club, you’ll take the lead in overseeing the entire operation—driving performance, profitability, and an exceptional visitor experience. This is a high impact management role where you’ll be at the heart of shaping the venue’s success across multiple revenue streams.

You’ll be fully accountable for meeting budgets, hitting KPIs, and delivering strong financial results, while fostering a safe, fun, and dynamic environment for both employees and customers. Engaging with key stakeholders will be central to your role, as will implementing strategic initiatives that fuel growth and elevate our reputation.

Within this fast-paced, customer experience-led venue, you’ll coach, lead, motivate and inspire your team to deliver outstanding service that keeps our customers returning again and again.

What will you be doing?

In this role, you will develop and implement operational strategies that support long-term growth and profitability, while leading and mentoring department heads and team members to drive performance. You’ll be a key ambassador of our vision, mission, and culture, ensuring these values are embedded at every level of the organisation.

You will oversee the day-to-day operations of the venue, ensuring resources are allocated efficiently across staffing, budgeting, and supply chain management. Monitoring and optimising KPIs and metrics will be essential in maintaining high standards and achieving business objectives.

Financial oversight will be a major part of your responsibilities, including preparing and managing budgets, forecasts, and financial reports. You’ll analyse performance data, take corrective action where necessary, and ensure full compliance with all financial and legal regulations.

You will maintain strong relationships with clients, partners, and vendors, resolving high-level customer concerns and ensuring an exceptional level of service is consistently delivered. As the face of the venue, you’ll represent the organisation in both public and professional settings.

In collaboration with the sales and marketing teams, you’ll help grow brand awareness and drive revenue, adapting strategic plans in response to market trends and competitor activity.

Is this you?

You’re a strategic thinker who thrives on making smart decisions that drive growth and innovation. With strong financial acumen, you're confident managing budgets, spotting opportunities, and turning great ideas into results.

You’re a natural leader—someone who knows how to inspire, motivate, and bring out the best in your team. Your communication skills are second to none, allowing you to build strong relationships across all levels of the business.

You excel at solving problems, analysing data, and staying calm under pressure. You're comfortable using business management tools like ERP, CRM, and the Microsoft Office Suite.

If this sounds like you, we’d love to hear from you.

How this benefits you…

If you are successful, you can look forward to a healthy benefits package;

• Access to x2 free match tickets for every home league game.
• Access to our staff Health & Wellbeing initiatives (Mental & Physical Health).
• Discounted Southampton Football Club merchandise.
• 26 days’ holiday per year excluding bank holidays plus your birthday off each year.
• Contributory Pension Scheme.
• Worldwide Travel Insurance for you and your family.
• Learning & Development opportunities - supporting you to develop your potential and achieve in your career.
• Free onsite parking.
• Cycle to Work Scheme.
• Collaborative & inclusive working culture.

How can I apply?

Just click on the apply button below, enter your details and answer a quick pre-screening questionnaire, then attach your CV.

The closing date for applications is 16 May 2025.

*We reserve the right to close this vacancy early, if a high volume of applicants are received.*