Enterprise Tech Support Technician | Hybrid Glasgow

Gamma; Glasgow; Hybrid; GBP 21,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave + birthday

Subsidised private medical insurance

5.1% matched pension contributions

Enhanced parental leave

Life assurance and Income protection

Share save and incentive plans

Electric Vehicle and Cycle scheme

Employee discounts

Volunteer day

Job summary

Gamma is seeking a Customer Support Technician in Glasgow for a full-time, hybrid role. You’ll be part of a fast-paced team providing support to our largest clients with a focus on fault management and proactive service delivery.

You’ll receive full training on Gamma products and ongoing coaching. The role requires strong IT skills, CRM familiarity, and a customer-centric approach to resolve issues efficiently, with a Monday–Friday schedule and three days in the office.

Qualifications

• Excellent team player with a proactive mindset and ability to work in a team to hit goals.
• Thrives in an environment that values working smart and hard without micromanagement.
• Strong IT skills and familiarity with CRM systems for customer interactions.
• Outgoing, welcoming personality with the ability to relate to diverse customer groups and provide first-class service.
• Solid technical understanding and logical approach to resolving diagnostic issues.
• Experience providing technical customer support for Voice and Data technologies is a plus.

Responsibilities

• Fault management is the primary responsibility of the team.
• Provide general support for company in-house business-led communications products.
• Deliver excellent service using strong technical and diagnostic skills.

Skills

Team player

Proactive mindset

IT skills

CRM systems

Customer-focused

Good communication

Technical troubleshooting

Tools

CRM systems

Job description

Gamma is seeking a Customer Support Technician in Glasgow for a full-time, hybrid role. You’ll be part of a fast-paced team providing support to our largest clients with a focus on fault management and proactive service delivery.

You’ll receive full training on Gamma products and ongoing coaching. The role requires strong IT skills, CRM familiarity, and a customer-centric approach to resolve issues efficiently, with a Monday–Friday schedule and three days in the office.