Customer Support Technician - Enterprise Markets

Gamma; Glasgow; Hybrid; GBP 21,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave + birthday

Subsidised private medical insurance

5.1% matched pension contributions

Enhanced parental leave

Life assurance and Income protection

Share save and incentive plans

Electric Vehicle and Cycle scheme

Employee discounts

Volunteer day

Job summary

Gamma is seeking a Customer Support Technician in Glasgow for a full-time, hybrid role. You’ll be part of a fast-paced team providing support to our largest clients with a focus on fault management and proactive service delivery.

You’ll receive full training on Gamma products and ongoing coaching. The role requires strong IT skills, CRM familiarity, and a customer-centric approach to resolve issues efficiently, with a Monday–Friday schedule and three days in the office.

Qualifications

• Excellent team player with a proactive mindset and ability to work in a team to hit goals.
• Thrives in an environment that values working smart and hard without micromanagement.
• Strong IT skills and familiarity with CRM systems for customer interactions.
• Outgoing, welcoming personality with the ability to relate to diverse customer groups and provide first-class service.
• Solid technical understanding and logical approach to resolving diagnostic issues.
• Experience providing technical customer support for Voice and Data technologies is a plus.

Responsibilities

• Fault management is the primary responsibility of the team.
• Provide general support for company in-house business-led communications products.
• Deliver excellent service using strong technical and diagnostic skills.

Skills

Team player

Proactive mindset

IT skills

CRM systems

Customer-focused

Good communication

Technical troubleshooting

Tools

CRM systems

Job description

Location: Glasgow/Hybrid; Full-Time; Shift Rotation – Monday to Friday

A Bit About Us

At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.

Our people are at the heart of everything we do. When you join us, you’ll be part of a collaborative, forward-thinking team that’s transforming how businesses connect and communicate globally.

We’re growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.

What is the role responsible for?

The role of Customer Support Technician will encompass a range of key customer service activities providing support to our largest, most strategic clients. As a Customer Support Technician, you’ll play a key part in a fast-paced, proactive business function that is key to our success.

We know giving you the right tools and training is essential. Full training will be given on our products as well as ongoing coaching and support.

What will you be doing day-to-day?

Here are a few examples of what you could be involved with:

• Fault management, this is the primary responsibility of the team
• General support for our various in-house, market leading business-led communications products
• Delivering excellent service using strong technical and diagnostic skills

How we work:

This role will see you work Monday to Friday. You will be based from our Glasgow office and operates in a hybrid model, with an expectation of three days in the office including Tuesday and Thursday. Your shift pattern will alternate each week and will be either 08:00-16:30 or 09:30-18:00.

What You’ll Bring

You don’t need experience in everything listed—but we’re especially keen to hear from people with some of the following skills:

• An excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.
• You will thrive in an environment where you are trusted to be work smart and work hard without micromanagement.
• You will have excellent IT Skills, as well as a familiarity with general Customer Service handling & CRM systems.
• You’ll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in always providing a first-class customer experience
• You’ll have a good technical understanding and a logical approach to resolving diagnostic issues.
• Ideally, you’ll have experience of providing technical customer support for Voice and Data technologies but this is not essential.

What do we offer you?

• 25 days annual leave + birthday
• Subsidised private medical insurance
• 5.1% matched pension contributions
• Enhanced parental leave
• Life assurance and Income protection
• Share save and incentive plans
• Electric Vehicle and Cycle scheme
• Employee discounts
• Volunteer day

A few things to note

We require all candidates to be eligible to work in the UK and pass a basic DBS check.

If you don’t meet every requirement but feel you could thrive in this role, we would still encourage you to apply.

Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry. As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work-life balance and help you thrive at Gamma.