Enterprise Services Administrator

Harrods; Knightsbridge; On-site; GBP 70,000 - 100,000; Full time

Job summary

Harrods is seeking an Enterprise Services Administrator to lead end-to-end management of our IT infrastructure, spanning Windows, Linux, on-prem, virtualised and cloud platforms in Knightsbridge.

You will partner with Architecture and Information Security to deliver secure, scalable roadmaps and governance, driving a multi-year transformation across core technology estates.

The role demands a hands-on leader with strong collaboration, vendor management, IAM, and cloud authentication expertise.

Qualifications

• Experience leading enterprise IT infrastructure strategy and delivery.
• Strong technical knowledge across Windows, Linux, cloud and on-prem platforms.
• Proven ability to translate objectives into roadmaps, principles and governance.

Responsibilities

• Lead the delivery and evolution of our IT infrastructure strategy and roadmaps.
• Collaborate with Architecture and Information Security to ensure secure, scalable platforms.
• Drive a multi-year infrastructure transformation and governance across core tech estates.
• Provide technical leadership across Windows, virtualised, physical, and cloud environments.
• Build partnerships with Infrastructure and Application teams to define a clear path forward.

Skills

Windows Server

Linux

Azure

VMware Cloud Foundation

Backup & DR

Infrastructure automation

Microsoft technologies

Red Hat Linux

Kubernetes

VMware

IAM & security

Cloud platforms

Tools

VMware

Kubernetes

Azure

Job description

We have an exciting opportunity for an Enterprise Services Administrator to join our IT team here at Harrods. You will be responsible for the end-to-end management of physical, virtual, and cloud platforms across Harrods, supporting us as we navigate the next stage of our technology journey.

About the Role

In this role, you will lead the delivery and evolution of our IT infrastructure strategy, translating strategic objectives into clear roadmaps, principles, and governance frameworks. Working closely with the Architecture and Information Security teams, you will help ensure our infrastructure and cloud platforms remain secure, scalable, and agile, supporting the business's ongoing growth and innovation. This is a pivotal role within a multi-year infrastructure transformation programme, responsible for shaping, delivering, and supporting the core technology platforms that underpin our IT estate. You will build strong partnerships across Infrastructure and Application teams, gaining a deep understanding of current capabilities and defining a clear path forward, while providing technical leadership across Windows, virtualised, physical, and cloud infrastructure environments.

About You

The ideal candidate will be an experienced infrastructure technology leader with strong expertise across Windows Server, Linux, Azure, VMware Cloud Foundation, and backup and disaster recovery technologies, supported by relevant certifications or significant hands-on experience. You will possess deep technical knowledge across infrastructure automation and orchestration, Microsoft technologies, Red Hat Linux, Kubernetes, VMware, enterprise networking, security, authentication, and cloud platforms. A solid understanding of infrastructure security, Identity and Access Management (IAM), and cloud authentication is essential, alongside the ability to build consensus, influence stakeholders, and drive technical direction across diverse teams.

About Us

Harrods is one of the world's leading luxury department stores, and we're a destination for top designers and some of the most sought-after brands from around the globe. Our mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers, and we'll do something remarkable for you. As well as offering a friendly environment that inspires your best work, we provide abundant opportunities and support to help you build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of the skills and experience required to thrive in this role, we encourage you to apply. At Harrods, we believe the personality and authenticity of our people set us apart. We celebrate and welcome applications from all cultures, backgrounds, tastes, and experiences, and we are proud of our inclusive culture, where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you would like to know more about life at Harrods, search #TogetherHarrods on LinkedIn or follow us on Instagram @togetherharrods.

Additional Information:

Time Type: Permanent Department: IT Service Management (Steve Waggott) As one of the world's most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers' expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.