Enterprise Services Administrator

Harrods; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

Harrods is seeking an Enterprise Services Administrator to lead the end-to-end management of our IT infrastructure, spanning physical, virtual, and cloud platforms. You will drive the strategy, roadmaps, and governance for secure, scalable environments, and partner with Architecture and Security to support our luxury retail technology journey.

The role demands leadership across Windows, Linux, Azure, VMware Cloud Foundation, backup and DR technologies, and strong orchestration skills to guide

Qualifications

• Experience leading IT infrastructure strategy and roadmaps.
• Collaboration with Architecture and Security teams to ensure secure, scalable platforms.
• Hands-on with Windows Server, Linux, Azure, VMware, and cloud platforms.

Responsibilities

• Lead delivery and evolution of IT infrastructure strategy.
• Translate objectives into roadmaps, principles, and governance frameworks.
• Collaborate with Architecture and Information Security teams to ensure secure, scalable platforms.
• Provide technical leadership across Windows, virtualised, physical, and cloud infrastructure environments.
• Support a multi-year infrastructure transformation programme.

Skills

Windows Server

Linux

Azure

VMware

Kubernetes

IAM

Security

Cloud platforms

Job description

We have an exciting opportunity for an Enterprise Services Administrator to join our IT team here at Harrods. You will be responsible for the end-to-end management of physical, virtual, and cloud platforms across Harrods, supporting us as we navigate the next stage of our technology journey.

About the Role

In this role, you will lead the delivery and evolution of our IT infrastructure strategy, translating strategic objectives into clear roadmaps, principles, and governance frameworks. Working closely with the Architecture and Information Security teams, you will help ensure our infrastructure and cloud platforms remain secure, scalable, and agile, supporting the business's ongoing growth and innovation.

This is a pivotal role within a multi-year infrastructure transformation programme, responsible for shaping, delivering, and supporting the core technology platforms that underpin our IT estate. You will build strong partnerships across Infrastructure and Application teams, gaining a deep understanding of current capabilities and defining a clear path forward, while providing technical leadership across Windows, virtualised, physical, and cloud infrastructure environments.

The ideal candidate will be an experienced infrastructure technology leader with strong expertise across Windows Server, Linux, Azure, VMware Cloud Foundation, and backup and disaster recovery technologies, supported by relevant certifications or significant hands-on experience.

You will possess deep technical knowledge across infrastructure automation and orchestration, Microsoft technologies, Red Hat Linux, Kubernetes, VMware, enterprise networking, security, authentication, and cloud platforms. A solid understanding of infrastructure security, Identity and Access Management (IAM), and cloud authentication is essential, alongside the ability to build consensus, influence stakeholders, and drive technical direction across diverse teams.

Harrods is one of the world's leading luxury department stores, and we’re a destination for top designers and some of the most sought-after brands from around the globe. Our mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers, and we’ll do something remarkable for you. As well as offering a friendly environment that inspires your best work, we provide abundant opportunities and support to help you build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of the skills and experience required to thrive in this role, we encourage you to apply.

At Harrods, we believe the personality and authenticity of our people set us apart. We celebrate and welcome applications from all cultures, backgrounds, tastes, and experiences, and we are proud of our inclusive culture, where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.