Platform Advisor - London

Legora; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Global collaboration

Meaningful work

Competitive package

In-person environment

Job summary

Legora is seeking a Platform Advisor to own enterprise and strategic issues end-to-end, delivering consistent, high-quality resolutions for top legal teams. You will diagnose complex workflows across the Legora platform, guide demanding users with concise, authoritative communication, and drive improvements with cross-functional partners.

You will work in an in-person environment focused on excellence, with global teams and premium clients across regions.

Qualifications

• Own complex, high-stakes B2B relationships and deliver exceptional outcomes for demanding professional clients.
• Turn frustrated users into advocates and take pride in the quality of every resolution.
• Notice patterns, surface issues early, and collaborate across functions to fix them for good.
• Be technically curious, learn new software quickly, and explain hard concepts simply.

Responsibilities

• Own end-to-end Enterprise and Strategic Premium issues from first signal to resolution with clean handoffs across a global team.
• Build deep platform expertise to diagnose and resolve high-impact issues.
• Translate technical detail into concise, confident guidance for demanding professional users.
• Resolve issues to completion before escalation and route only when necessary with clear diagnostics and next steps.
• Drive improvements by identifying recurring pain points and partnering with Product, Engineering, and Legal to fix root causes.
• Set the standard for enterprise readiness, escalation precision, and handoff quality.
• Manage global handoff rhythm to ensure seamless experience across regions.

Skills

B2B relationship management

Customer advocacy

Pattern recognition

Technical curiosity

Clear communication under pressure

Intercom / Zendesk proficiency

SaaS / AI / legal tech background

Tools

Intercom

Zendesk

Job description

About Us

Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the worlds best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.

Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes.

1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview.

We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.

Joining Legora means three things.

• We lean in: ownership over titles, outcomes over intentions.

• We fight for excellence: high standards, direct, ego-free feedback.

• We grow together: as a team and with our customers.

Mission before ego. Everyone contributes. No one coasts.

If you’re driven by impact, pace, and raising the bar. This is the place.

Our Enterprise and Strategic clients are among the most demanding legal teams in the world, and they expect a team that is prepared, consistent, and technically deep. In legal services, an error or a delayed response carries consequences beyond a frustrated customer: deadlines are fixed, privilege is non-negotiable, and the trust clients place in Legora reflects the trust they carry for their own clients. As a Platform Advisor, you are part of that global dedicated team, owning issues end-to-end and holding the enterprise readiness standard across every handoff. This is a high-judgment, high-craft seat, and an early one, so you will help build the function as you run it.

What you’ll do

• Own it end-to-end: Take ownership of Enterprise and Strategic Premium issues from first signal to resolution. Maintain clean handoffs across a global team so clients experience continuity and enterprise-grade consistency, regardless of time zone or shift.

• Master the platform: Build deep expertise across Legora, including Assistant, Tabular Review, Workflows, Editor, and the Word Add-in, to diagnose and resolve complex, high-impact issues that demand structured thinking and sound judgment.

• Communicate with authority: Translate technical detail into concise, confident guidance for demanding professional users, and guide legal teams through complex workflows.

• Resolve first: Own every issue to resolution before escalating. When escalation is the right call, route to the Technical Platform Expert or Principal Platform Advisor with complete diagnostics, clear impact, and a recommended path. Not a hand-off that creates more work.

• Drive improvements: Spot recurring issues and user pain points, and partner with Product, Engineering, and Legal Engineering to fix them at the source. Produce reusable artifacts (playbook sections, troubleshooting guides, resolution templates) that raise the team's baseline.

• Set the standard: The way you handle enterprise readiness, escalation precision, and handoff quality today becomes the benchmark the team scales from.

• Cover the clock: Own your share of the global handoff rhythm. When you come on, pick up open issues with full context. When you hand off, leave nothing ambiguous. Enterprise clients should never feel the seams between regions.

What you bring

• You have owned complex, high-stakes B2B relationships and consistently delivered exceptional outcomes for demanding professional clients.

• You turn frustrated users into advocates, and you take pride in the quality of every resolution.

• You notice patterns, surface issues before they elevate, and collaborate across functions to fix them for good.

• You are technically curious, learn new software quickly, and explain hard concepts simply.

• You write clearly under pressure: crisp updates with confirmed facts, named owners, and next steps, without speculation.

• You are fluent with support tooling such as Intercom, Zendesk, or similar platforms.

• A background in SaaS, AI, or legal tech is a strong plus.

What’s in it for you

• Global collaboration: Partner with teams and clients across regions, on work that crosses every major legal market.

• Meaningful work: Your work shapes how the world’s leading legal teams adopt AI day to day.

• Competitive package: Comprehensive salary, benefits, and the tools to do your best work.

• In-person environment: A workspace built for ambitious builders.

Legora is an Equal Opportunity Employer

At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.