Enterprise Ecommerce Success Manager

Triple Whale Inc.; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Triple Whale Inc. is seeking a Customer Success Manager to support our ecommerce stores and Enterprise clients. You will be a trusted consultant, guiding marketing strategy, best practices, and feature usage while managing relationships end-to-end.

We prioritise candidates within a reasonable commuting distance of London. You will collaborate with cross-functional teams to ensure value delivery, renewals, and product adoption across the client lifecycle.

Qualifications

• Experience servicing customers in the ecommerce space, preferably SaaS.
• Thrives in a dynamic startup environment.
• Excellent written and verbal communication skills.
• Strong problem solving and data-driven decision making.

Responsibilities

• Collaborate with Sales, Solutions Architects, and Support to maximize client value and growth.
• Forecast revenue and renewals.
• Understand client goals and implement tailored success plans.
• Lead executive relationships and identify expansion opportunities.

Skills

SaaS CS

Ecommerce

Account management

Stakeholder communication

Job description

Triple Whale Inc. is seeking a Customer Success Manager to support our ecommerce stores and Enterprise clients. You will be a trusted consultant, guiding marketing strategy, best practices, and feature usage while managing relationships end-to-end.

We prioritise candidates within a reasonable commuting distance of London. You will collaborate with cross-functional teams to ensure value delivery, renewals, and product adoption across the client lifecycle.