Growth-Centric CSM for EMEA - Data-Driven Onboarding

Triple Whale Inc.; United Kingdom; Remote; GBP 42,000 - 65,000; Full time

Job summary

Triple Whale is seeking a qualified Customer Success Manager on the Growth team to guide eCommerce brands through the full onboarding lifecycle. You’ll own technical configuration, kickoff calls, and ongoing optimization, acting as the trusted data-stack partner for brands.

You’ll stay engaged after go-live as a data-driven consultant across channels, dashboards, and shared inbox support. The role suits someone who thrives in fast-paced, automated environments and cares deeply about client

Qualifications

• Experience supporting customers in the eCommerce or marketing technology SaaS space.
• Able to learn a new platform thoroughly and guide others through it.
• Familiarity with the eCommerce marketing stack (Meta Ads, Google Ads, TikTok, Klaviyo, Shopify, UTM tracking).

Responsibilities

• Own an active onboarding book end-to-end with speed and clear communication.
• Run structured kickoff calls mapping customer tech stack, stakeholders, and goals.
• Configure Triple Pixel installation and validate URL tests across platforms.
• Guide customers through attribution dashboards and explain model selections.
• Manage onboarding pipelines in HubSpot and track health milestones.
• Collaborate with Sales and Support to maintain onboarding velocity and renewals.

Skills

Experience in eCommerce SaaS

Technical configuration

Clear written and verbal communication

High-volume book of onboarding

Ownership and proactive follow-up

Strong organizational skills

Tools

HubSpot

Shopify

Job description

Triple Whale is seeking a qualified Customer Success Manager on the Growth team to guide eCommerce brands through the full onboarding lifecycle. You’ll own technical configuration, kickoff calls, and ongoing optimization, acting as the trusted data-stack partner for brands.

You’ll stay engaged after go-live as a data-driven consultant across channels, dashboards, and shared inbox support. The role suits someone who thrives in fast-paced, automated environments and cares deeply about client