Enterprise Customer Enablement Lead

Figma; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Figma, a leader in design collaboration, is hiring a Customer Success Manager in London. You’ll work with large enterprise customers to maximize value from the Figma Weave platform, designing enablement strategies that drive adoption and long‑term success.

You’ll partner with internal teams to deliver a seamless, proactive customer experience, building trusted relationships and translating product capabilities into measurable outcomes for customers.

Qualifications

• 4+ years of experience in Customer Success, Enablement, or similar SaaS roles.
• Excellent communication skills to engage diverse customer personas.
• Strong product knowledge with a consultative approach to adoption.
• A track record of delivering impactful outcomes and cross‑functional teamwork.

Responsibilities

• Manage adoption journey for large enterprise customers.
• Design and deliver enablement strategies to drive product adoption.
• Identify use cases and support long‑term customer success.
• Partner with internal teams to ensure a seamless customer experience.

Skills

Customer Success

Communication skills

Product knowledge

Cross-functional collaboration

Job description

Figma, a leader in design collaboration, is hiring a Customer Success Manager in London. You’ll work with large enterprise customers to maximize value from the Figma Weave platform, designing enablement strategies that drive adoption and long‑term success.

You’ll partner with internal teams to deliver a seamless, proactive customer experience, building trusted relationships and translating product capabilities into measurable outcomes for customers.