Head of Enterprise Applications Engineering (Hybrid)

Hastings Insurance Services Limited; Bexhill-on-Sea; Hybrid; GBP 110,000 - 160,000; Full time

Benefits offered by this job

£6k car allowance

4Cs annual bonus

Private medical insurance

Job summary

Hastings Insurance Services Limited is seeking a Head of Enterprise Application Engineering to lead engineering, integration, configuration and continuous improvement across Modern Workplace, Contact Centre, and HR & Finance platforms. You will define standards, drive governance, and partner with stakeholders to improve adoption, resilience and performance.

You will shape roadmaps, manage supplier relationships, and grow high-performing teams while championing innovation, security and a

Qualifications

• Proven leadership experience in enterprise application engineering, driving productivity, service quality and operational efficiency.
• Strong knowledge of Microsoft 365, Modern Workplace, Contact Centre, and HR & Finance platforms, balancing integration and security.
• Experience with engineering methodologies and building pragmatic engineering culture.

Responsibilities

• Define and enforce engineering standards and governance, including configuration and integration standards and controls for integrity, availability, supportability, compliance and resilience.
• Drive service quality through prevention, automation and continuous improvement, including monitoring, root cause analysis and action to keep technical debt low.
• Lead application strategy, guardrails and roadmap alignment, working with CIO Group Architecture to maintain design principles and cohesive delivery across teams.
• Build capability across Modern Workplace, Telephony, and HR & Finance.
• Provide technical leadership, stakeholder engagement and supplier management.
• Develop high-performing teams through coaching, recruitment and succession planning.
• Champion innovation, best practices and emerging technologies.
• Use Management Information and agreed KPIs to track progress, improve service performance and recommend continuous improvements.
• Contribute to enterprise-wide priorities through strategic alignment, cross-functional collaboration, change leadership and governance oversight.

Skills

Leadership

Stakeholder engagement

Supplier management

Engineering governance

Coaching & development

Strategic thinking

Tools

Microsoft 365

Job description

Hastings Insurance Services Limited is seeking a Head of Enterprise Application Engineering to lead engineering, integration, configuration and continuous improvement across Modern Workplace, Contact Centre, and HR & Finance platforms. You will define standards, drive governance, and partner with stakeholders to improve adoption, resilience and performance.

You will shape roadmaps, manage supplier relationships, and grow high-performing teams while championing innovation, security and a