Enterprise Apps & Supplier Service Owner

AQA; Manchester; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave, rising to 30

Flexible working arrangements

Contributory pension scheme

Life assurance

Health cash plan

Enhanced maternity and paternity schemes

Job summary

An educational assessment body in the UK is seeking a Service Lead to manage supplier relationships and optimize enterprise applications. You will oversee the performance of key systems like Workday and iTrent, ensuring reliability and service quality. Responsibilities include defining KPIs, managing incidents, and translating stakeholder needs into clear expectations. Benefits include a hybrid working model, generous leave, and a strong pension scheme. A focus on diversity and inclusion is integral to the organizational culture.

Qualifications

• Strong experience managing suppliers and contracts.
• Ability to influence and challenge stakeholders effectively.
• Clear focus on customer needs with evidence-based decision-making.
• Knowledge of cloud-based enterprise technologies.

Responsibilities

• Manage relationships with third-party suppliers and their performance.
• Resolve service issues and manage major incidents.
• Translate stakeholder needs into service expectations.
• Support a structured roadmap for enhancements and service changes.

Skills

Supplier management

Stakeholder engagement

Decision making

Application management

Job description

An educational assessment body in the UK is seeking a Service Lead to manage supplier relationships and optimize enterprise applications. You will oversee the performance of key systems like Workday and iTrent, ensuring reliability and service quality. Responsibilities include defining KPIs, managing incidents, and translating stakeholder needs into clear expectations. Benefits include a hybrid working model, generous leave, and a strong pension scheme. A focus on diversity and inclusion is integral to the organizational culture.